Senior Readiness Designer

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We are looking for a Senior Readiness Designer to elevate how the Agentforce & Data 360 Customer Success organization tells its story — internally, with executives, and with customers.

You will turn complex customer, product, technical, and business information into clear, compelling, and visually exceptional stories that showcase our strategy, progress, customer impact, and opportunities. Working closely with Customer Success leadership and cross-functional partners, you will ensure the organization is continuously ready for its most important moments — from

Playbooks, and MBRs to executive reviews, customer conversations, events, and strategic presentations.

• Own executive presentation design and storytelling for Agentforce & Data 360 CS across MBRs, Pulse, leadership reviews, customer conversations, events, and other high-visibility moments.
• Transform complex information into clear narratives — translating customer insights, technical concepts, business results, data, and strategy into stories that executives and customers can quickly understand and act on.
• Partner directly with senior leaders to understand the audience, message, and desired outcome, and recommend the strongest way to tell the story.
• Drive end-to-end content readiness for key organizational moments — from gathering inputs and shaping the storyline through design, refinement, and final delivery.
• Create a consistent visual and storytelling system across the org so our communications feel connected, recognizable, and representative.
• Build scalable templates and frameworks for recurring communications such as Pulse, MBRs, executive updates, customer stories, and strategic reviews.
• Bring customer impact to life — showing what customers are accomplishing with Agentforce and Data 360, and the role CS plays in those outcomes.
• Partner cross-functionally with CS, Product, Engineering, Data, Marketing, and other teams to gather inputs and develop cohesive stories.
• Support key organizational and brand moments, including internal identity, major launches, events, and special initiatives.
• Explore new creative and AI-enabled approaches — including Agentforce, Slack AI, and other internal tooling — to improve quality, consistency, and speed of content development.

Minimum Qualifications

• 8+ years in presentation design, visual storytelling, communications design, or a comparable discipline.
• A portfolio demonstrating exceptional visual storytelling and executive-grade presentation design.
• Demonstrated ability to turn complex or technical information into simple, compelling narratives for senior audiences.
• Direct experience creating high-visibility presentations for executives, customers, or other senior audiences.
• Strong command of Google Slides, PowerPoint, Figma, and/or Adobe Creative Cloud.
• Strong understanding of information hierarchy, layout, typography, data visualization, and brand systems.
• Proven ability to work directly with senior leaders and navigate fast-moving, ambiguous environments.
• * Strong business judgment — understands the "why" behind the content, not just how it should look.
• * Highly collaborative, detail-oriented, and comfortable owning work end-to-end.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

For Ontario-based roles, the base salary hiring range for this position is CAD 92,600 to CAD 127,300 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

This posting is to fill a vacancy on our team, unless otherwise noted.