Senior Quality Assurance Analyst

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

As a Senior QA Analyst, you will play a key role in ensuring the quality and reliability of our solutions by designing and executing comprehensive testing activities throughout the software development lifecycle. You will identify test scenarios, develop and execute manual test cases, investigate and track defects, and collaborate closely with cross-functional teams to deliver high-quality solutions.

In this role, you will also contribute to test strategy and planning, assess the impact of application changes, support user acceptance testing (UAT), and mentor junior QA team members through peer reviews and knowledge sharing.

What We Offer

• A collaborative, supportive, and dynamic team environment.
• Exciting and meaningful projects that make an impact.
• Career growth and ongoing professional development opportunities.
• Flexible work arrangements, including hybrid or fully remote work (depending on location), with occasional travel to client sites when required.
• Comprehensive health and wellness benefits.
• Employer-sponsored pension plan.
• Flexible work schedule promoting work-life balance.

What You Will Do

• Collaborate with Functional Leads, Business Analysts, Solution Designers, and Developers to understand business requirements and testing scope.
• Analyze functional and technical documentation to identify high-level test scenarios.
• Design comprehensive positive and negative manual test cases.
• Develop and maintain manual test scripts, expected results, and test data.
• Execute manual test cases and accurately document test results.
• Identify, report, and track software defects through resolution.
• Maintain regression test suites as new functionality is introduced.
• Prioritize testing activities based on business and project priorities.
• Participate in defining test strategies and test plans.
• Assess the QA impact of system changes and identify regression testing requirements.
• Monitor testing progress and proactively communicate risks, issues, and timelines.
• Recommend process improvements to increase testing efficiency and quality.
• Ensure all QA activities comply with established standards, methodologies, and best practices.
• Support User Acceptance Testing (UAT), including occasional travel to client locations when required.
• Provide training and knowledge sharing to team members and stakeholders as needed.
• Mentor and perform peer reviews for less experienced QA Analysts.

What You Will Bring

• 5–10 years of experience in Software Quality Assurance.
• Strong experience creating and executing manual test cases and test scripts.
• Experience identifying, documenting, tracking, and validating software defects.
• Strong understanding of software testing methodologies, QA processes, and best practices.
• Experience participating in test strategy and test planning.
• Excellent analytical and problem-solving skills.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to assess risk and prioritize testing activities effectively.
• Excellent written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• A collaborative mindset with the ability to mentor and support junior team members.
• Customer-focused approach with the ability to understand end-user needs.
• Ownership, accountability, curiosity, and continuous improvement mindset.

Nice to Have for This Role

• Experience supporting User Acceptance Testing (UAT) initiatives.
• Experience working within Agile or Scrum environments.
• Experience with enterprise applications or pension and benefits administration systems.
• Familiarity with defect tracking and test management tools.
• Experience reviewing the work of junior QA Analysts and providing constructive feedback.
• Previous experience training or coaching QA team members.
• Willingness to travel periodically to client locations as project needs require.

Salary range : 58,100.00 - 80,000.00 USD Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

“Due to U.S. government contract requirements, candidates for this role must be U.S. citizens, reside in the United States, and be able to obtain and maintain required U.S. government access credentials, including DoD Common Access Card (CAC). Employment is contingent upon satisfying applicable government identity verification, fingerprinting, background investigation, and access requirements.”

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.