AWS is seeking an exceptional Senior ProServe Cloud Architect to join our team supporting one of EMEA's most strategic partnerships in the travel and hospitality sector. In this role, you'll work directly with a leading global travel platform to architect and deliver transformative cloud solutions that redefine customer experience at scale.
As the technical bridge between ProServe Account Executives and Shared Delivery Teams, you'll translate complex business challenges into innovative, scalable AWS solutions. You'll own the technical narrative—from initial discovery through solution design and delivery—ensuring every engagement drives measurable business impact for one of the world's most influential travel technology companies.
What excites you:
1. Architecting at scale: Design solutions that handle millions of customer interactions across global markets, leveraging AWS services including Amazon Connect, AI/ML, and real-time data processing
2. Innovation with impact: Shape the future of travel technology by implementing omnichannel customer service platforms, personalization engines, and intelligent automation
3. Strategic influence: Partner directly with customer engineering and product leaders to drive cloud adoption and modernization initiatives
4. Technical breadth: Work across the full AWS stack—from serverless architectures and containerization to data analytics and AI-powered customer insights
5. Thought leadership: Coach customer teams on cloud best practices, DevOps automation, and operational excellence while building lasting technical relationships
This is a customer-facing role requiring travel to client locations across EMEA to deliver hands-on professional services and strategic guidance.
Key job responsibilities
Solution Design & Architecture: Create and lead complex, scalable, and secure AWS solutions that deliver measurable Customer Business Outcomes (CBOs). Operate as the technical conduit between ProServe Account Executives