Senior Property Manager

About Abode:

When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is to solve homelessness through housing and supportive services that help individuals and families achieve stability and independence. Grounded in the Housing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths.

Our Mission:

Abode works to end homelessness by assisting low-income, unhoused people, including those with special needs, to secure stable, supportive housing; and to be advocates for the removal of the causes of homelessness.

Our Values:

• Start with Dignity
• Take Smart Risks
• Be transparent
• Solve for today and tomorrow
• Spark each other’s strengths

About The Role:

The Sr. Property Manager will be based at our City Gardens Permanent Supportive Housing site in San Francisco’s SoMa neighborhood. The Property Manager provides oversight to multiple sites and/or may have a staff reporting to them of 5 people or more. This position is responsible for ensuring decent, safe, and quality housing for vulnerable unsheltered individuals while ensuring residents are engaged in case management resources and supportive services as they live or transition into permanent housing. This position will work directly with our external agency partners to support client engagement and foster positive client interactions.

How You Make An Impact:

• Staff Management
  • Hire, schedule, train, evaluate, discipline, and terminate employees within his/her portfolio/project.
  • Monitor overtime, review, and approve timecards and arrange for staff coverage as needed including during vacation and holiday periods.
  • Provide or arrange for staff development for self and employees under his/her supervision.
  • Meet with staff regularly and perform annual performance reviews of direct report staff.
  • Foster good staff relationships, cooperation, and teamwork between staff under his/her supervision as well as with others in the organization.
  • Ensure that staff interacts professionally and respectfully with residents, lenders, vendors, and other community members.
  • Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
• Vendor Management
  • Determine, with consultation as appropriate to the scale of the project, the scope of work needed to respond to work orders, inspection deficiencies, preventative maintenance and planned capital improvements for the purpose of securing bids as appropriate for project physical needs.
  • Review bids, review and select vendors, contract for goods and services and oversee work for all property maintenance needs within management plan and approved budget, securing any approvals or permits that are needed.
  • Review and approve payments to vendors for materials delivered and/or services rendered.
• Marketing
  • Implement affirmative fair marketing plan(s) for properties directly rented to residents.
  • Maintain occupancy levels at targeted goals.
  • Show properties to applicants; conduct applicant interviews; verify potential resident income and entrance criteria in keeping with the Resident Selection Criteria, Management Plan, Fair Housing Law, applicable loan agreements and regulatory agreements; maintain waiting lists; accept or reject applicants.
  • Prepare marketing/occupancy reports at regular intervals.
• Maintenance/Housekeeping
  • Make regular inspections of property to ensure it is well-maintained, that mechanical devices are in working order and that the environment is safe, clean, and attractive.
  • Ensure units are ready for occupancy as they turnover in a timely manner.
  • Coordinate with the maintenance team to ensure compliance with property maintenance plans including current physical needs, preventative maintenance, and longer-range capital improvements.
  • Coordinate with maintenance, housekeeping staff and outside vendors used for maintaining the property to ensure work completed in a safe and workmanlike manner.
• Financial/Programmatic Administration
  • Operate property in accordance with the approved management plan, applicable regulatory agreements, and the approved operating budget for the period.
  • Prepare financial, occupancy and management reports such as rent rolls, demographics, housing retention, and vacancy or turn over reports as requested by Abode or external stakeholders.
  • Maintain tenant records such as leases, application and initial/annual income certification documentation, payment ledgers, notices, and correspondence, etc.
  • Serve notices to tenants as required.
  • Collect and record rent, security deposits and other sums for tenant related charges.
  • Review and approve all invoices presented for property expenses within the portfolio and code using the approved chart of accounts.
  • Assist in the development of property budgets and provide a variance report as requested.
  • Adhere to all accounting procedures and policies for the organization.
• Other Property Management Tasks
  • Provide “on-call” assistance during after-hours property emergencies either by phone, if possible, or by going directly to the site, if necessary.
  • Schedule and conduct annual property inspections or other inspections as may be deemed required by the Agency’s practice or by property lenders or others.
  • Recommend measures to improve the fiscal performance of the project, better serve the residents and/or preserve the physical integrity of the property.
  • Other duties as assigned.

How You Meet the Qualifications:

• High school diploma or equivalent (GED) required.
• 3 years of progressively increasing property management experience or equivalent education and experience.
• Current tax credit certification, CPO/COS or IREM/NCHM designation or the ability to obtain within 6 months of employment.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

Competencies:

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Knowledge of affordable housing regulations, including but not limited to HUD, Low Income Housing Tax Credits (LIHTC), Tax-Exempt Bonds, HOME, CDBG, SHP, HCD, CHRP, CHFA, MHSA, and AHP.
• Able to act with integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities.
• Ability to analyze and prioritize complex situations, policies and procedures, laws and regulations and exercise good judgment in the course of completing required duties.
• Thorough knowledge of fair housing and tenant related laws.
• Ability to speak, read and write a second language such as Spanish, Vietnamese, Tagalog or Mandarin/Cantonese.Proficiency in Microsoft Office programs, systems, and platforms and Yardi or other Property Management software.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Our Benefits and Perks:

• Compensation: Salary $80,000-$88,000 (DOE)
• Work Arrangement: On-site, remote work is not available.
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• Health & Wellness:
  • 100% medical, dental and vision coverage options for employees
  • Employer subsidized options for dependent health care."
  • Legal and financial services and more through our Employee Assistance Program (EAP)
  • Mental health care service provided by Teledoc
  • Flexible Spending Account (FSA)
    • Commuter
    • Health care
    • Dependent care
  • Retirement Plan: 403(b) w/ employer match & contribution programs

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace