NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Role Summary
The Scrum Master is responsible for championing Agile values and practices to ensure the delivery of high-quality software solutions that meet client specifications and align with business and technical objectives. This role involves leading and motivating cross-functional teams to foster a collaborative, high-trust environment that promotes continuous learning and operational excellence.
What will you do
Agile Leadership & Facilitation
- Serve as the primary liaison between the Product Owner and the project delivery team
- Coach and guide teams in Agile processes, Scrum ceremonies, and best practices
- Facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure adherence to Scrum values
- Act as a servant leader, removing impediments and enabling team productivity
Project Planning & Execution
- Collaborate with the Product Owner to develop and maintain the Product Backlog
- Define sprint objectives, completion criteria, and acceptance standards for each iteration
- Plan iterations and overall project schedules in alignment with stakeholder expectations
- Track and report development progress to key stakeholders using burndown/burnup charts and other Agile metrics
Delivery Management & Quality Assurance
- Ensure all deliverables meet contractual specifications and are completed on schedule
- Take full accountability for the quality of work produced by the Scrum team, including any subcontractors
- Maintain consistency and uniformity across deliverables from multiple Agile teams
- Manage client expectations and maintain strong, trust-based client relationships
Stakeholder Engagement & Governance
- Participate in all milestone reviews and governance meetings with the client
- Document and obtain written approval for all review discussions, decisions, and action items
- Provide timely escalation of risks, issues, and potential schedule slippages with recommended mitigation strategies
- Ensure compliance with confidentiality, security protocols, and regulatory requirements (including the Official Secrets Act where applicable)
Documentation & Reporting
- Maintain comprehensive records of all development and maintenance activities
- Prepare and submit progress reports, meeting minutes, and project documentation as required
- Ensure proper version control and traceability of all project artefacts
- Adapt reporting formats and frequency based on client requirements
Team Development & Communication
- Coach, train, and mentor team members on Agile methodologies and technical practices
- Facilitate knowledge sharing and continuous improvement within the team
- Communicate clearly and effectively (both written and verbal) with technical and non-technical stakeholders at all levels
- Identify training needs and ensure team members receive relevant upskilling opportunities
The ideal candidate should possess
Education
- Diploma or Degree in Computer Science, Computer Studies, Information Technology, Engineering, or related discipline
Experience
-
Minimum 3 years of hands-on experience as a Scrum Master, managing Large Scale Scrum (LeSS) or equivalent Agile frameworks
-
Minimum 7 years of experience in software design and development, with at least 3 years in Agile project environments
- Proven track record managing systems of similar scale, scope, and complexity
- Experience developing solutions using enterprise technologies including database design, web/application servers, and network technologies
Skills & Competencies
- Strong understanding of the Scrum framework and ability to train others in Agile principles
- Excellent communication, coordination, facilitation, and negotiation skills
- Demonstrated supervisory and leadership capabilities
- Ability to lead, develop, and maintain respectful and trusting relationships
- Strong problem-solving skills and ability to manage ambiguity
- Experience with user stories and user experience (UX) focused projects is advantageous
Citizenship
- Must be a Singapore Citizen (due to project sensitivity and security requirements)
Preferred Attributes
- Team-oriented with adaptive, servant leadership style
- Self-motivated with a positive, "can-do" attitude and creative problem-solving approach
- Strong presentation, communication, and interpersonal skills
- Proficient in written and spoken English
- Willingness to travel as required
- Prior exposure to Agile methodologies such as Scrum, XP Programming, or Kanban
Professional and/or Technical Certifications
Preferred
- Agile certifications: Certified Scrum Master (CSM), Certified Scrum Professional (CSP), Professional Scrum Master (PSM), Professional Product Owner (PPO), or PMI Agile Certified Practitioner (PMI-ACP)
- Project management certifications: PMP, CITPM, or PRINCE2 will be an advantage
Note
Certification is preferred but not mandatory; equivalent demonstrated experience managing Scrum or Agile teams will be considered.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, we make the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.
Scam Alert
We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.
Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [email protected].