Senior Project Manager/Operations - Mitigation & Reconstruction

Senior Project Manager / Operations - DC Metro

Reports to: DC Metro Market Lead

Why This Role

Unlimited Restoration, Inc. (URI) is seeking a Senior Project Manager / Operations to support and expand operations in the DC Metro market. This is a full-cycle, "write and run" role covering the entire mitigation and reconstruction lifecycle, cradle to grave: the incumbent independently scopes, estimates, and manages production on assigned jobs across both mitigation (water, mold, biohazard, cleaning) and reconstruction/rebuild scopes, from first call and initial inspection through final walkthrough and closeout, without a hand-off to a separate estimator or a separate reconstruction PM.

Beyond running their own jobs, this person will also oversee the day-to-day work of a small crew of URI technicians (up to 3), and will serve as the DC Metro Market Lead's primary on-the-ground extension - additional eyes and ears across the market's jobs, crews, and accounts. This role is intended to add real PM and field-oversight capacity to a market currently supported by a single Project Manager, to help rebuild and diversify the market's referral and account base through self-generated business development, and to develop into a long-term operational partner to the Market Lead as DC Metro grows. For the right candidate, this is a direct path toward a market-leadership role as DC Metro scales.

Essential Duties and Responsibilities

• Respond to incoming job leads and conduct timely on-site inspections; own scope development from first contact through job completion.
• Independently write estimates using Xactimate (or equivalent estimating software) across the full scope spectrum: water mitigation, mold, biohazard, and cleaning through structural reconstruction and rebuild.
• Own each job cradle to grave - the same PM carries the job from mitigation through reconstruction and final close, with no hand-off to a separate reconstruction PM or estimator at any stage.
• Manage full job lifecycle: inspection, mitigation scope and production, transition into reconstruction scope and estimate/approval, reconstruction production scheduling, subcontractor and crew coordination, quality control, and job closeout.
• Maintain and grow relationships with commercial and institutional accounts (property management, universities, hospitality, healthcare, and similar segments).
• Actively develop new business through self-generated leads, direct outreach, and relationship-building with facilities managers, property managers, and other referral sources.
• Track job status, documentation, and financials in company systems (Kahi/PSA) to maintain accurate reporting and support timely collections.
• Coordinate with the DC Metro market's existing Project Manager and Operations leadership on incoming lead assignment and overall market capacity - this coordination governs which new jobs go to which PM at intake, not reassignment of jobs already in progress; once a job is assigned, that PM owns it cradle to grave.
• Ensure all work complies with company safety standards, applicable codes, and insurer/client requirements.
• Communicate proactively with customers, adjusters, property managers, and internal stakeholders throughout the job lifecycle.

Team Oversight and Market Support

• Directly oversee the day-to-day work of a small crew of URI technicians (up to 3), including daily job assignments, on-site quality checks, and basic performance feedback.
• Serve as the DC Metro Market Lead's primary on-the-ground point of contact - surfacing job, crew, and account issues in real time and helping maintain consistent response and service standards across the market.
• Provide backup coverage and support for the Market Lead's jobs and priorities as needed, with the expectation of growing into a long-term operational partner for the market as it scales.

Required Qualifications

• Minimum 3-5 years of experience as a Project Manager in restoration, disaster recovery, or commercial construction, with direct estimating responsibility.
• Demonstrated experience running jobs across both mitigation and reconstruction phases cradle to grave, on the same file - not solely mitigation-only or reconstruction-only experience.
• Demonstrated ability to independently write scopes and estimates (Xactimate or equivalent) - not solely production/execution experience.
• Experience managing commercial and/or institutional accounts (property management, healthcare, hospitality, education, or similar).
• Prior experience directing or supervising field technicians or a small crew, with the ability to manage day-to-day workload and quality across a small team while still carrying a personal job load.
• Valid driver's license and ability to travel locally to job sites throughout the DC metro area.
• Strong written and verbal communication skills; ability to manage multiple stakeholders (customers, adjusters, subcontractors, internal teams) simultaneously.

Preferred Qualifications

• Track record of self-generating new business (cold outreach, facilities-management relationships, or independent referral development).
• Familiarity with the Washington, DC commercial/institutional environment, including site-access protocols common to universities, healthcare facilities, and secured properties.
• IICRC certifications relevant to water, mold, or fire restoration.
• Experience with Kahi, PSA, or similar restoration/construction management platforms.

Compensation and Benefits

• $85,000 - $110,000 Commensurate with experience
• Performance-based commission structure
• Industry-leading benefits including:
• 100% company paid health, dental, vision
• 401(k) with company match
• Life Insurance
• Paid Time Off
• Company-paid holidays
• Company-provided vehicle for business use
• All the technology needed to succeed

Work Environment and Physical Demands

• Regularly visits active job sites, which may include water-damaged, fire-damaged, or biohazard-affected properties; appropriate PPE is provided and required.
• Frequent local travel between job sites, client meetings, and the DC Metro office/branch. Company vehicle and company cell phone provided for job-related use.
• Ability to walk job sites, including stairs and uneven surfaces, and to lift/move equipment as needed (up to 25-50 lbs) is required.
• Some flexibility for after-hours or weekend response may be required for emergency/loss situations.

About Unlimited Restoration, Inc.

URI is a multi-branch property damage restoration and remediation company serving the Philadelphia, Baltimore, Washington DC, and Orlando markets, providing water mitigation, reconstruction, mold remediation, and related emergency and commercial restoration services.