Senior Project Manager, Market Research | Mexico, Chili & Brazil (Remote)

YOUR MISSION

Potloc is looking for a highly organized, self-driven Project Manager to join our growing team as our first hire in the LATAM region : you'll be joining colleagues already based across Europe, Canada, and India.

You'll manage end-to-end research projects, ensure client satisfaction, and help promote our services and products.

You'll be joining a dynamic, international team of 20 Project Managers: a collaborative, supportive group passionate about delivering exceptional work in a fast-paced, innovative environment.

YOUR RESPONSIBILITIES:

• Manage end-to-end quantitative research projects, from kick-off to delivery of raw data sets (no analysis)
• Deeply understand client objectives to design tailored research solutions
• Translate client needs clearly to internal and external teams
• Serve as the primary client contact during all operational phases: kick-off, questionnaire design, fieldwork, and delivery
• Track project progress proactively and provide timely updates to clients
• Build and maintain strong client relationships to maximize satisfaction and long-term retention
• Onboard clients on the Potloc Platform to optimize their experience and efficienc
• Contribute to process and product improvements by suggesting new features and workflows

REQUIRED SKILLS

• 7–12 years of experience as a Project Manager in the Market Research industry
• Proven ability to manage competing priorities and tight deadlines efficiently
• Good understanding of sampling methodologies (CATI, CAWI, etc.)
• Experience in questionnaire design (creation and optimization)
• Highly autonomous, results-driven, and proactive
• Strong judgment with a track record of solving challenges quickly and effectively
• Skilled at managing multiple complex projects simultaneously across various stages of the customer journey
• Able to perform under pressure and maintain high-quality standards in a fast-paced environment
• Excellent communication and negotiation skills
• Experience working with consulting and private equity firms is a plus

WHAT’S IN IT FOR YOU

• 📈 A dynamic company with ambitious goals, a strong team spirit, and a stimulating environment where everyone can contribute to a collective success
• 💸 A competitive salary package, including stock options to allow you to share in our success
• 📊 A structured career path, with performance evaluations to support your development
• 🏖 Paid vacation and public holidays (varies by country):
  • Brazil: 30 calendar days of paid vacation annually (≈22 working days), accrued after 12 months of service, plus national, state, and municipal public holidays (varies by state/municipality)
  • Chili : 15 days of paid vacation (plus national public holidays, per Chilean labor law)
  • Mexico: 12 days of paid vacation, plus 7 mandatory public holidays under the Federal Labor Law
  • 📅 Additional leave for key moments in your life (moving, childbirth, marriage, etc.)
  • 🏥 A comprehensive health coverage plan, for you and your family, to ensure your well-being every day

RECRUITMENT PROCESS