Senior Project Manager

### About the role **Job level:** 9 **Working Style:** Hybrid, the successful candidate will be expected to attend an office on average twice a week based on client demand in London or Bristol. The Senior Project Manager role is vital in supporting our clients in delivering against their strategic objectives and helping meet the needs of their customers and supporters. This role is focused on delivering delegated projects within our client portfolio of digital projects, support programs and partnership frameworks. You’ll play a key role in ensuring we provide successful, impactful project work for our clients within the digital experience and transformation realms. Working closely with a dedicated team of client services, strategists, designers and developers, the role is responsible for project management excellence throughout the entire project lifecycle. In return, the role works with various exciting clients within the charity, healthcare, higher education, and culture sectors. The Senior Project Manager uses skills, knowledge, and experience to manage projects of greater complexity and challenge. It will also use the passion for craft and knowledge of different delivery methodologies to help set and maintain delivery standards across our division, mentor junior team members, and share your knowledge with our clients. The complexity or breadth of projects, products or teams will vary in this role, depending on the context. Project and programme management can be applied to a wide variety of change and transformation projects. The differences and skills often lie in the complexity (requirements, stakeholders, timelines, dependencies), budget size, and whether the project is part of our core offering or an extension of our work. A senior project management role is expected to involve medium-high value, medium-high complexity change initiatives, and it will be performed by experienced and trained project managers. Billable at 80% #### **Responsibilities** - Ensuring delegated projects achieve agreed success KPIs, including but not limited to budget, time, scope, quality and client satisfaction - Taking ownership for escalation and resolution of all risks and issues that may affect meeting project/progress success KPIs - Maintaining accurate and timely documentation and reporting - Flagging any opportunities to the right people where they might be an opportunity to grow or deepen a relationship - Following agreed ways of working and behaviours as described by your SLT - Owning your part in building an effective working relationships with all colleagues, stakeholders and clients - Working across either portfolio delegated to either the Programme Director or Head of Project Manager (if running projects in the Programme Director’s portfolio, you will also have a dotted line into the Programme Director) - Running Overseeing the day-to-day to day project and programme management delegated projects and programmes using agreed methodologies, approaches and frameworks - Being mindful of the commercial underpinning of the business and your direct contribution to meeting in-month revenue forecasts - Proactively managing project overburns, ensuring stability to project profit forecast - Develop a deep understanding of key client organisations and identify opportunities to improve the experience for clients’ customers and supporters; support fostering excellent client relationships through on-site meetings - Making active contributions to governance and reporting forums - Deepening your knowledge of your craft, our sectors and the services we provide - Being passionate about what we do, embodying ‘make pride a KPI’ - Working in deep partnership with clients, Services and project teams - Contributing to new business opportunities (content, proposals and pitches) - Contributing to marketing content products via social media promotion, thought leadership, blogs etc of all of the portfolio of projects within the Sector - Adopting a mindset of continuous improvement and optimisation - Giving timely feedback #### **Dimensions** **Budget** **:** N/A **Headcount:** N/A **Resource complexity and nature of work teams** **;** Medium-high value,problem solving responsibility and complexity -medium-high complexity change initiatives **Problem solving responsibility and complexity:** Senior Project Manager solves medium-high complexity problems that span: Operational delivery (managing KPIs, risks, overburns), Client experience (anticipating blockers, improving outcomes), Team and process optimisation (mentoring, cross-team coordination), Technical and strategic dimensions (digital delivery constraints, aligning with portfolio goals). Complexity arises from: multiple stakeholders, evolving requirements, multiple concurrent projects, technical coordination, and the need for commercial awareness. **Change management requirements** **-** Project and programme management can be applied to a wide variety of change and transformation projects. The differences and skills often lie in the complexity (requirements, stakeholders, timelines, dependencies), budget size, and whether the project is part of our core offering or an extension of our work. **Internal / external interactions:** - Programme Director - Head of Project Management, - Senior leaders in manifesto - Project managers, designers, developers, client service teams, growth team - Communities of Practice - Clients **Strategic timeframe working towards:** 1-3 year business plan ### About You #### **Professional knowledge and experience** ##### **Essential criteria** - Agency experience - Passionate about creating the right environment so that we can deliver the best outcomes for our client - Substantial hands-on project management experience delivering several digital experience initiatives - A solid understanding of Agile delivery, with experienced knowledge of the Scrum framework and a solid basis for project governance and control - Comfortable with technical aspects of digital experience delivery and demonstrable experience across various digital experience projects such as UX, content management systems, website development, applications and integrations - Comfortable working with ambiguity, able to use your stakeholder and delivery skills to bring shape and clarity to project plans and outcomes - Able to work autonomously with little or no supervision - Resilient, able to juggle a large number of priorities - Able to work effectively across multiple projects and competing deadlines - Excellent relationship management, stakeholder engagement, organisation, and facilitation skills - Excellent organisation, and attention to detail - Eager to play a role in building our business and contribute to the continuous improvement of our ways of working - Able to support in the new business development process and take the lead for Delivery elements in new business proposals/pitches - Able to coach and support more Junior members of the Delivery Studio ##### **Technical skills** - Experienced Senior Project Manager specialising in digital experience and transformation projects within agency environments. - Skilled in Agile delivery, particularly Scrum, with a strong foundation in project governance and control. - Proven ability to manage medium to high-complexity initiatives, balancing multiple priorities and stakeholder needs with resilience and autonomy. - Adept at technical coordination across UX, CMS, website development, and integrations. Committed to driving project success through meticulous risk management, commercial awareness, and fostering strong client and team relationships. - Passionate about continuous improvement, mentoring junior colleagues, and contributing to business growth through new business support and thought leadership ##### **Behaviours** - Resilient and accountable takes full ownership of project delivery while effectively managing multiple priorities and ambiguity. - Demonstrates strong collaboration, communication, and client-focused approaches to build trust and drive successful outcomes. - Proactively solves problems and mentors junior team members, fostering continuous improvement and excellence. - Maintains commercial awareness and a passion for delivering high-quality, impactful digital experiences. ##### **PACT values** - **Purpose -** The beating heart of our organisation—the impact we make on people, places, and the planet. Purpose is our driving force and at the core of our organisation. - **Accountability -** As we apply flexibility, pace and growth through our self-organisation, we are accountable* to all of our stakeholders. - **Craft -** Craft highlights our dedication to bringing precision, problem-solving, and creativity to our work, both with our clients and internally. - **Togetherness -** Togetherness is ‘how’ we work - it captures the energy, fun, and user-centred approach that we embrace. It signifies the collaborative spirit we bring to our work, including people at every level and creating a sense of belonging to our team. ### About us ### **manifesto** We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, The Trussell Trust, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation™, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. ### **TPXimpact** TPXimpact is a digital transformation company, and Certified B Corporation™, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We’re passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world. **We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds.** **Don’t meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process.**