About Lightpath
Lightpath is building the fiber infrastructure the digital economy depends on - owning, operating, and expanding dense, high-performance networks for enterprises, public institutions, carriers, and cloud innovators. Our all-fiber network supports mission-critical environments, from financial markets and healthcare systems to AI platforms and next-generation cloud architectures. As we expand across the Northeast and into high-growth markets nationwide, we invest ahead of demand - building infrastructure with precision, resilience, and accountability.
To support that growth, we’re building a team of people who take ownership, think long-term, and take pride in tackling complex work with care and integrity. At Lightpath, every role contributes to infrastructure that powers critical systems and real-world outcomes. We look for individuals who value precision, accountability, and collaboration and who want to help build networks, processes, and partnerships that are engineered to last.
Position Summary
The Senior Project Manager, Service Delivery is responsible for managing customer implementations and service delivery projects from order receipt through service activation. Reporting to the Manager of Service Delivery, this role coordinates cross-functional teams, manages customer communications, tracks project milestones, mitigates risks, and ensures successful delivery of telecommunications services. The Senior Project Manager serves as the primary customer-facing lead throughout the implementation lifecycle and is accountable for delivering projects on time, within scope, and aligned with customer expectations.
Key Success Factors
- Ownership and accountability for project outcomes.
- Strong customer focus and sense of urgency.
- Excellent organizational, communication, and problem-solving skills.
- Ability to manage multiple projects simultaneously.
- Proactive risk management and issue resolution.
- Effective collaboration across cross-functional teams.
Core Responsibilities
Project & Customer Management
- Manage multiple customer implementation projects from initiation through service activation.
- Serve as the primary point of contact for customers and internal stakeholders.
- Develop and maintain project plans, schedules, milestones, and status reports.
- Lead project meetings and communicate progress, risks, issues, and action plans.
- Coordinate activities across Sales, Engineering, Operations, Vendors, and Customers.
- Manage project scope, change requests, dependencies, and customer expectations.
- Escalate issues when necessary and drive timely resolution.
Service Delivery & Operational Coordination
- Coordinate order fulfillment and implementation activities to ensure successful service delivery.
- Monitor project milestones, SLAs, and key performance indicators.
- Maintain accurate project documentation and reporting.
- Identify process improvement opportunities that improve delivery performance and customer experience.
- Ensure compliance with established project management and operational standards.
Technical Coordination
- Maintain a working knowledge of telecommunications services, products, and implementation processes.
- Partner with technical teams to support solution deployment and issue resolution.
- Assist in identifying implementation risks and developing mitigation strategies.
Required Skills & Competencies
- Strong project management, scheduling, and organizational skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer relationship and stakeholder management skills.
- Effective problem-solving and decision-making abilities.
- Working knowledge of telecommunications services and implementation practices.
Qualifications
- Bachelor's degree preferred or equivalent experience.
- 5+ years of telecommunications industry experience.
- 3+ years of project management, implementation, or service delivery experience.
- Experience managing customer-facing telecommunications projects.
- Proficiency with project management tools and methodologies.
- PMP certification preferred.
- Salesforce and Netcracker experience preferred.
Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $120,000 - $130,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. Some of our featured benefits include medical, dental, vision insurance, yearly bonus program and company matched 401k.