Senior Project Manager - Join our Talent Community!

Job Description:

We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

At Merkle, customer experience is at the forefront of everything we do.

To help us driving innovation, and build functional systems that improve customer experience , we are looking for Senior Project Manager to join our Talent Community.

This is not an active open job role. Please apply to this ad if you would like to be considered for our Senior Project Manager Talent Community, and to be kept in the loop on future job openings in our team.

As a Senior Project Manager, you are responsible for leading medium to large-sized projects, providing comprehensive project management expertise for key business clients. Your role includes full oversight of project scope, scheduling, financials, and risk management from initiation through to successful project completion. You serve as a trusted advisor to clients, proactively identifying business opportunities and ensuring consistent client satisfaction.

Key responsibilities and accountabilities

• Take full responsibility for the successful planning, execution, and closure of medium to large-sized projects.

• Lead comprehensive project planning, risk management, and scope management activities.

• Deliver projects within agreed timelines, budgets, quality standards, and targeted profitability levels.

• Regularly report project status and financial performance to internal and external stakeholders.

• Ensure client acceptance for partial and complete deliveries.

• Manage and coordinate local, remote, and third-party team members effectively, ensuring cohesive project execution.

• Actively identify and pursue further business opportunities within existing projects and accounts.

• Provide expert consultancy services, including the creation of project concepts and specifications.

• Maintain clear and effective communication with clients, ensuring alignment with expectations and requirements.

• Support the acquisition process, contributing significantly to proposals and offer creation.

• Develop and enhance project management capabilities within the team, actively mentoring and coaching other project managers.

• Act as an advocate for organizational change, proactively promoting best practices and innovation within project management.

Skills for the role

• Excellent communication and relationship-building skills at all organizational levels.

• Strong sales and business-oriented mindset with proven ability to identify growth opportunities.

• Relevant university degree or equivalent higher education qualification.

• Demonstrated leadership capability, acting as a role model for colleagues and fostering a positive team environment.

• Minimum 5 years of proven experience in managing projects independently, preferably in software development or digital delivery (e.g., ecommerce, CRM, ERP, CMS).

• Fluent English (written and spoken); additional languages are beneficial.

• In-depth experience with the full lifecycle of project management and advanced knowledge of modern methodologies (Agile, Kanban, etc.).

• Proactive, independent worker with strong presentation skills and a positive, professional attitude.

• Certification in Project Management (Prince2 Practitioner, PMP, Agile PM Practitioner, Scrum Master, IPMA) advantageous.

Why choose Merkle?

Innovation at Our Core: As part of dentsu’s global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we’ve been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter. You’ll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way

*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

#LI-MERKLE

Location:

Zürich

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent