Senior Project Manager (Infrastructure)

Overview of the role

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.

Due to continued growth, we are hiring a new Senior Project Manager to support one of our key local government partners to deliver across the Infrastructure element of a transformation programme.

What will you be doing?

• Lead the delivery of a portfolio of complex infrastructure projects, ensuring successful outcomes for customers and stakeholders.

• Manage major technology transformation initiatives, including cloud migration, Windows 11 deployment, network infrastructure upgrades, data centre transformation, SharePoint migration and secure remote access solutions.

• Define project scope, objectives, deliverables and success measures, ensuring projects are aligned to organisational priorities.

• Develop and maintain detailed project plans, managing resources, risks, dependencies, budgets and timescales throughout the project lifecycle.

• Build strong relationships with customers, sponsors, suppliers and technical teams to ensure effective project delivery.

• Identify, assess and mitigate project risks and issues, leading the resolution of complex challenges and barriers.

• Support the procurement and implementation of new and replacement ICT systems, working closely with procurement, legal and service management teams.

• Lead business change activities, supporting teams through the transition from current to future ways of working and ensuring benefits are realised.

• Research emerging technologies, industry best practice and innovative solutions to inform project delivery and continuous improvement.

• Produce high-quality reports, presentations and project documentation, ensuring lessons learned and key insights are captured and shared.

Why should you apply?

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.

When you join Phoenix, you can expect:

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback.

• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas.

• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens.

• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are.

• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities.

• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise.

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.

Take a look at our Culture Blueprint to get a real sense of who we are.

What are we looking for?

A PRINCE2-certified ICT Project Manager with extensive experience delivering complex technology and infrastructure projects, leading stakeholders and teams, managing budgets, risks and procurement activities, and driving successful business change within large, complex organisations.

Key Skills & Experience:

• PRINCE2 Practitioner certification.

• Experience managing complex ICT or technology projects within local government.

• Strong stakeholder management and communication skills.

• Experience leading project teams and suppliers.

• Excellent planning, risk and budget management skills.

• Strong problem-solving and decision-making ability.

• Ability to deliver projects in a complex organisational environment.

• Customer-focused with a continuous improvement mindset.

Practical stuff

Where is the role based?

Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers

How many interviews?

Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits?

You can read about the benefits on offer here 😊

*Important* BPSS Check

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.

We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.