Senior Project Manager

Job Title: Senior Project Manager

Location: On-site | London, UK – Islington

Reports to: Production + Client Relationship Director

Employment Type: Full-time Salary 70,000.00 yearly GBP + 10 % bonus

Travel: Quarterly travel to our production site in Liège, Belgium required

About the Role

We're a design-led agency and creative production partner based in London, creating bespoke gifting experiences and custom products for some of the world's most iconic global brands in luxury, beauty, and lifestyle. Innovation and unconventional thinking are at the heart of how we work.

We deliver end-to-end: from strategy and concept, to sourcing, kitting, and global fulfillment. As we enter a key phase of growth, we're looking for a Senior Project Manager to help elevate how we deliver ambitious projects worldwide.

This is a highly visible, client-facing role that combines project delivery, creative production, commercial ownership, team leadership, and day-to-day management of our London studio. You'll own the full lifecycle of high-impact unboxing experiences, PR mailers, and custom product concepts — ensuring everything is delivered on time, on budget, and to the highest standard.

We need someone who is highly autonomous, proactive, and takes ownership without waiting to be asked. Experience in gifting, PR, fashion, beauty, or lifestyle is strongly preferred.

Key Responsibilities

Campaign Ownership & Delivery

Lead end-to-end execution of experiential gifting campaigns and PR mailers from kickoff to final delivery

Define timelines, strategies, and execution plans for each project

Protect quality, manage risk, and solve problems before they impact delivery

Creative Collaboration & Concept Development

Partner with creative teams to develop compelling concepts

Assess feasibility within production constraints and budget

Bridge creative vision with practical execution and support brand storytelling

Client Leadership & Commercial Management

Act as the primary day-to-day client contact and lead presentations

Manage expectations around scope, timelines, and budgets

Build strong client relationships and identify opportunities for account growth

Own project budgets from start to finish

Support new business by leading pitches and proposals

Team Leadership & Cross-Functional Collaboration

Line-manage the Project Coordinator team: assign workload, set priorities, and review deliverables

Train and develop coordinators on PM standards, tools, and client communication

Work closely with creative, production, and finance teams to keep projects moving

Studio & Operational Management

Oversee the day-to-day running of our London studio

Manage facilities, suppliers, office supplies, equipment, and building contacts

Uphold health & safety standards and maintain organization of samples, stock, and studio space

Coordinate onboarding logistics for new hires and support studio-wide initiatives

Process & Industry Leadership

Continuously improve processes and uphold high standards for project management

Stay current on industry trends, materials, and production techniques

Contribute ideas to elevate both creative output and commercial performance

How You'll Work

Own it: Take full responsibility for projects and decisions within your remit

Be proactive: Anticipate risks, identify issues early, and bring solutions

Drive improvement: Look for ways to make projects, teams, and the studio better without being prompted

Success Will Look Like:

Projects delivered on time and on budget

High client satisfaction and retention

Strong project profitability

Campaigns that are impactful and high quality

A supported, growing coordinator team

Smooth, well-run studio operations

Skills & Experience

7+ years in project management or experiential marketing

Proven experience delivering campaigns end-to-end

Strong commercial and operational mindset

Excellent client-facing communication and presentation skills

Experience managing multiple projects in a fast-paced environment

Senior-level experience with global luxury, beauty, or fashion brands

Highly autonomous, proactive self-starter

What We Offer

Competitive salary & benefits package

Fast-paced, creative, collaborative environment

Clear opportunities for growth and development

Hands-on work with custom mailers for world-class brands

Benefits include:

Health Shield, ClassPass membership (57 credits), MasterClass membership, £30 monthly culture reimbursement, 21 days PTO + UK bank holidays

This is an opportunity to join a London-based operator at the forefront of experiential gifting. You'll work with world-class brands on global projects, collaborate with a talented and dynamic team, and help redefine what's possible in custom product and unboxing experiences.