Senior Project Manager, Client Service

Who We Are:

The Client Service Team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.

As a Project Manager on the Client Service team you will be responsible for managing key client accounts (corporates, hedge funds, institutional investors, private equity, investment banks, etc.). Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.

What You Will Own:

• Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients.
• Fulfill all client requests across all sectors by utilizing the Experts in the company database and project management tool, and custom recruiting resources.
• If industry knowledge and expertise is needed to fulfill the project, coordinate with the Vertical Manager/Subject Matter Expert to better understand the scope of the project to identify companies and job functions that can fulfill the project requirements.
• Coordinate and work with a team of Associates to execute on requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more..
• Weekly meeting to review client accounts to make sure performance meets expectations project management.
• Work closely with the Business Development / Client Growth teams to optimize your clients’ use of Guidepoint’s services.
• Participate in client on-boarding calls to explain workflows and understand client preferences regarding Expert backgrounds, proposed lists, and call scheduling.
• Work with other members in the team to provide industry guidance for projects.

Experience You Will Bring:

• Bachelor’s degree and strong academic record required
• Fluency in English
• Ability to speak a second Asian language such as Mandarin, Korean, Japanese, Vietnamese, Thai, etc would be an added benefit
• 4 to 5 years of work experience in total, related to consulting and strategic analysis, HR search, account and service management, equity research, or market research to cover various industry sectors is highly preferred
• High proficiency with web research and knowledge of niche websites
• Outgoing personality with the ability to speak with people at all professional levels
• Excellent priority management and ability to work within tight deadlines
• Excellent written and verbal communication skills
• Ability to think creatively and focus on opportunities for growth
• Desire to work in a fast-paced, entrepreneurial environment
• Initiative and ability to handle increasing responsibility over time

What We Offer:

• Competitive compensation
• Group medical insurance coverage and dental benefits
• Gym benefits
• Casual, multicultural work environment
• Central office location

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

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