Senior Program Manager, B2B Center Operations - Champions - Remote Opportunity

Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crème de la Crème, we build confidence for kids, families, and the future we share. And we want you to join us in shaping it—in neighborhoods, at work, and in schools nationwide.

At KinderCare Learning Companies, you’ll use your skills and expertise to support the work (and fun) that happens in our sites and centers every day. From marketers and strategists to financial analysts and data engineers, and so much more, we’re all passionate about crafting a world where children, families, and organizations can thrive.

The Senior Program Manager, Operations will lead strategic growth initiatives and support operational planning for Champions, a division of KinderCare Learning Companies. Champions partners with school district and community organizations nationwide to provide high-quality early childhood education and care for children aged 6 weeks through 12 years.

As Senior Program Manager, you will serve as a strategic liaison between business leadership and cross-functional partners. With a commitment to operational excellence, you'll help build strategies that support enrollment growth, revenue optimization, and consistent implementation & adoption of business standards. You'll stay connected to and focus on the experience of our field teams, families, and clients.

This role requires a highly collaborative and analytical leader who can balance strategic thinking with operational execution. You will gather feedback from key stakeholders and pair it with data and insights to drive strategies that move the business forward.

Responsibilities:
• Invest in relationships across business leadership, field operations teams, and corporate functions to drive alignment, collaboration, and execution of strategic priorities
• Partner with senior leaders to develop and execute operational strategies that drive enrollment growth, revenue optimization, and family and client retention while supporting field leaders in planning, prioritizing, executing, and adopting seasonal and strategic initiatives
• Organize and lead cross-functional working sessions; facilitate decision-making, alignment, and accountability for key business objectives
• Use data, analytics, and business insights to evaluate business performance, enrollment trends, family & client experience, and operational effectiveness; provide recommendations to improve business outcomes
• Develop and manage detailed project plans for strategic business initiatives, leveraging project management tools and methodologies to track progress, manage risks, coordinate resources, and drive successful cross-functional implementation aligned with defined objectives, timelines, milestones, and success metrics
• Support creation and implementation of business standards, operating procedures, and process improvements that drive operational excellence
• Drive continuous improvement efforts that simplify operations, enhance field support, improve outcomes for families & clients, and increase organizational effectiveness

Qualifications:
• 5+ years of experience in operations, business operations, program management, project management, consulting, or related functions
• 2+ years of experience managing cross-functional business initiatives with measurable operational or financial impact
• Experience supporting business growth and operational planning in complex, multi-unit environments while effectively prioritizing and managing multiple projects to deliver results in a fast-paced setting
• Strong analytical skills with ability to interpret complex data and translate findings into actionable business recommendations
• Demonstrated ability to lead through influence and collaborate effectively across multiple levels of leadership and functions
• Strategic and critical thinker with the ability to balance long-term objectives and day-to-day execution

#LI-Remote

Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:
- Know your whole family is supported with discounted child care benefits.

- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
- Feel supported in your mental health and personal growth with employee assistance programs.
- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.
- … and much more.

We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.