Senior Product Owner (Retain & Retire Journey Owner)
CareSuper · Melbourne VIC ·
- Work mode
- Hybrid
- Seniority
- Senior
- Employment
- Full time
- Category
- Product
About us
At CareSuper, we believe we’re Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we’re passionate about helping our members retire with confidence. We’re growing fast and looking for our next superhero to join us on this exciting journey.
About the role
As our Journey Owner, you’ll own the end-to-end member journey across the retain and retire lifecycle, translating strategic priorities, member insights and business goals into clear roadmaps, squad outcomes and delivery priorities. Reporting to the GM Member Experience, you’ll play a key role in shaping how we deliver meaningful, measurable value for members and the business.
You will:
We’re looking for a strategic, commercially minded product or journey owner who can bring clarity to complex priorities and keep delivery focused on meaningful member outcomes.
You’ll thrive in this role if you have:
We’re not just another super fund. We’re a values-driven organisation that puts people first—our members and our team.
Here’s what you can look forward to:
We’d love to hear from you! Just send through your resume and a cover letter. Be quick—we may close applications early if we find the right person.
What happens next?
Need support during the application or interview process? We’re here to help. Just reach out to your talent partner and let us know how we can make the process work for you.
We’re committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.
At CareSuper, we know that diverse perspectives make us stronger. We’re proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.
At CareSuper, we believe we’re Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we’re passionate about helping our members retire with confidence. We’re growing fast and looking for our next superhero to join us on this exciting journey.
About the role
As our Journey Owner, you’ll own the end-to-end member journey across the retain and retire lifecycle, translating strategic priorities, member insights and business goals into clear roadmaps, squad outcomes and delivery priorities. Reporting to the GM Member Experience, you’ll play a key role in shaping how we deliver meaningful, measurable value for members and the business.
You will:
- Own the end-to-end retain and retire member journey, including performance, backlog prioritisation and continuous improvement.
- Translate strategic priorities, member insights and business goals into a clear, actionable backlog of work for delivery teams.
- Develop and maintain journey roadmaps, ensuring alignment with enterprise delivery priorities, dependencies and outcomes.
- Work closely with Experience, Digital, Product and business stakeholders to align design, delivery and commercial outcomes.
- Define squad outcomes and OKRs, and make informed trade-offs across scope, time, quality, feasibility and value.
- Monitor and optimise journey performance, identifying opportunities to improve member engagement, retention, conversion and retirement outcomes.
We’re looking for a strategic, commercially minded product or journey owner who can bring clarity to complex priorities and keep delivery focused on meaningful member outcomes.
You’ll thrive in this role if you have:
- Experience in product ownership, journey ownership or a similar role, ideally within financial services or another regulated environment.
- A strong understanding of human-centred design, service design principles, digital delivery and agile ways of working.
- Demonstrated experience developing journey roadmaps, prioritising backlogs and supporting squads to deliver high-value outcomes.
- Strong commercial judgement, data-led decision-making and the ability to balance member needs, business priorities and delivery constraints.
- Excellent stakeholder engagement and influencing skills, with confidence managing expectations and communicating direction at all levels.
- A collaborative, values-led approach, with the ability to navigate ambiguity and drive continuous improvement across squad planning, prioritisation and delivery.
We’re not just another super fund. We’re a values-driven organisation that puts people first—our members and our team.
Here’s what you can look forward to:
- Hybrid and flexible work environment
- 3% Superannuation Guarantee (SG) above SG minimum
- Additional matching of your salary sacrifice to Superannuation of up to 3% depending on your role
- 5 weeks of annual leave
- 18 weeks of parental leave for all eligible employees
- Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
- Professional Development
- Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services
We’d love to hear from you! Just send through your resume and a cover letter. Be quick—we may close applications early if we find the right person.
What happens next?
Need support during the application or interview process? We’re here to help. Just reach out to your talent partner and let us know how we can make the process work for you.
We’re committed to protecting your privacy—your personal information will be handled with care and in line with our Privacy Policy.
At CareSuper, we know that diverse perspectives make us stronger. We’re proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.