What you’ll be doing

Leading product operations and supplier excellence

• Lead supplier performance management across product standards, capacity utilisation and operational excellence.
• Develop and enhance supplier KPIs, scorecards and performance measures to align with business priorities.
• Lead supplier performance reviews using Power BI dashboards, KPI scorecards and operational insights.
• Partner with Category, Product, Operations and Quality teams to identify performance gaps and develop supplier improvement plans.
• Work with suppliers to identify best practices in manufacturing, quality and production processes.
• Build strong relationships with suppliers and internal stakeholders, ensuring agreed actions are delivered.
• Provide leadership and direction to the Business Improvement Lead.
• Partner with the Head of Commercial Operations, Asia to implement and embed process improvements.

Strengthening governance, risk management and operational readiness

• Ensure supplier information and insights are used effectively to support decision-making, governance, onboarding, exiting and performance improvement.
• Lead monthly supplier reviews, quarterly business reviews and supplier governance meetings.
• Monitor supplier performance trends and provide visibility of emerging risks, capability gaps and operational concerns.
• Develop and implement mitigation plans where required.
• Drive accountability for corrective actions and ensure improvement initiatives are documented, communicated and completed.
• Translate supplier performance information into practical recommendations and actions.

Influencing across the business

• Build strong partnerships across Product, Supply Chain, Quality and Commercial teams.
• Influence supplier and business decisions through data, insight and commercial judgement.
• Represent Product Operations in supplier and cross-functional forums.
• Promote a culture of supplier excellence, accountability and continuous improvement.

What you’ll bring

• Proven experience in supplier performance, supplier development or supplier relationship management.
• Strong commercial acumen and an understanding of supplier performance, product data systems and operational improvement.
• The ability to interpret KPI scorecards, dashboards and performance trends and turn the findings into practical actions.
• Strong problem-solving, risk-assessment and root-cause investigation skills.
• The confidence to influence stakeholders and build effective relationships with suppliers and internal teams.
• Experience managing multiple priorities and supplier-related activities in a fast-paced environment.
• Strong communication and presentation skills, with the ability to adapt your message for different audiences.
• A proactive approach and continuous improvement mindset.
• Fluency in English, Cantonese and Mandarin is preferred, both written and verbal.