Senior Product Manager, Stella AI

Position Description:

At ServiceTrade, you’ll build technology that matters — for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We’re on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We’re looking for a Senior Product Manager, Stella AI who’s excited to make an impact. In this role, you will be responsible for leading product strategy and execution within Stella, ServiceTrade's suite of agentic AI products. This role bridges product execution with strategic leadership—balancing hands-on product ownership with cross-functional collaboration, at a moment when technology, data, and AI are reshaping how essential service work gets done. You'll lead initiatives for high-impact, AI-powered features, partnering with engineering, design, customer success, and go-to-market teams to drive adoption and deliver measurable outcomes.

Why ServiceTrade:

You’ll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You’ll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

On the Product Management team, you’ll have the opportunity to bring new AI capabilities to market. You'll help set the standard for how ServiceTrade builds and ships products that earn customer trust, deliver tangible value, and drive real adoption rather than skepticism.

About You:

You are an experienced SaaS Product Manager with a strong technical foundation and a proven record of shipping AI capabilities that drive real customer adoption, trust, and measurable business ROI. Grounded in empathy for commercial service contractors, you excel at translating complex customer workflows and operational pain points into clear, high-impact product requirements and agentic AI features. You thrive in high-trust, fast-paced, agile environments where you can balance long-term strategic vision with hands-on, day-to-day product leadership. A skilled communicator and cross-functional collaborator, you smoothly bridge the gap between engineering discussions and executive strategy, while actively championing the use of AI tools in your own workflow to make research, analysis, and execution faster and smarter.

Key Responsibilities and Activities:

• Drive AI Product Strategy & Execution: Lead strategic planning and tactical delivery for Stella products within ServiceTrade's suite of agentic AI products, ensuring each capability is grounded in real customer workflows and delivers measurable value.
• Own the Roadmap: Define, refine, and prioritize AI-powered features that support ServiceTrade's mission to help commercial service contractors grow their business.
• Customer & Market Discovery: Serve as the voice of the customer by engaging with users, prospects, and partners to deeply understand their workflows and pain points, and to identify where AI and automation can meaningfully reduce manual work.
• Launch AI Capabilities That Earn Trust: Partner closely with Product Marketing, Sales, and Customer Success on how new AI capabilities are introduced to customers—ensuring launches build trust, articulate tangible value, and drive adoption rather than skepticism.
• Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs.
• Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT. Ensure clear, actionable stories and requirements, including for AI/ML-driven features.
• Thought Partnership: Collaborate closely with senior leadership to inform product strategy and influence the long-term vision for Stella and ServiceTrade's broader AI roadmap.
• Industry & Technology Awareness: Track market trends, competitors, and emerging AI technologies to help ServiceTrade stay ahead of industry needs and disruptions.
• Champion AI in Your Own Workflow: Use AI tools to improve your own workflows—from research and requirements writing to data analysis—and encourage the same practice across your team.

Knowledge and Skills:

Required:

• 5+ years of SaaS product management experience with a record of successful product delivery, adoption, and impact
• Experience leading or contributing to at least one meaningful AI-powered product or feature launch, with a clear understanding of what separates a launch that drives real adoption from one that generates buzz and nothing else
• Strong technical acumen; comfortable engaging with engineers on architecture, APIs, mobile platforms (iOS/Android), and AI/ML integration concerns
• Strategic thinker who can dive deep into details without losing sight of business goals
• Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives
• Equally comfortable interviewing a customer or working with a software engineer on technical requirements
• Intellectually curious about AI—both as a product capability you help bring to market and as a set of tools that can make your own work faster and better
• Prior experience shipping AI or agentic workflow products, particularly in a B2B SaaS context
• Versed in agile (lowercase “a”) development with a bias for action and adaptability, keeping a strong strategic compass while quickly and enthusiastically adapting to changing tactical conditions
• Strong customer orientation and ability to translate insights into product innovation
• Proactive, self-starting problem solver who takes ownership and initiative, knowing when to dive deep independently and when to pull in expertise
• Comfortable navigating evolving priorities in a growing company and enjoy having the autonomy to shape solutions

Preferred:

• Experience working with field service management products
• Background in scaling product capabilities across platforms and partners
• Familiarity with mobile product development and workforce productivity tools

A few things you’ll want to know:

What does ServiceTrade do?

ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.

Ok, so why should I care about that?

Our customers do essential work — often behind the scenes — and our software helps them do it better. They’re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about — and making work that truly matters every day.

What kind of working environment do you have?

We’re a growing business focused on building with intention and operating with purpose. You’ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today’s lessons into tomorrow’s breakthroughs—all in service of big ambitions and real customer impact.

Learn more about our culture and values on our About Us page.

What kind of benefits do you offer?

• Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
• Flexible Spending Account and Dependant Care Account
• Company-paid Life insurance, STD and LTD
• Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave
• Paid Time Off for Volunteering
• Employee Reimbursement Program to use for well-being, technology and/or professional development

Want to know more?

Go ahead and apply! Let’s get to know each other.

#LI-Remote

ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.

(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website, through corporate emails utilizing our domain name of @, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.