Job Description
As a Senior Product Manager at AirAsia MOVE, you will play a crucial role in shaping the digital experience for both our customers and merchants. This is a leadership role where you will work closely with various stakeholders to define, develop, and deliver digital solutions that enhance customer support, merchant support, and back-office systems. Your main objective will be to drive product development and ensure a seamless, device-agnostic experience across all channels.
1. Product Strategy & Vision
- Collaborate with stakeholders to conceptualize, define, design, and develop the product backlog.
- Define product vision, roadmap, and growth opportunities.
- Work closely with cross-functional teams to ensure product alignment with business strategy and customer needs.
2. Product Development & Execution
- Lead the Agile development teams through the entire product lifecycle — from ideation to prototyping to engineering and production.
- Ensure the team maintains a groomed backlog and works on features with maximum value.
- Plan and prioritize the product backlog, ensuring continuous development of high-priority features.
3. Stakeholder & Team Management
- Provide vision and direction to the Agile teams, ensuring they have all necessary resources and context for success.
- Lead the planning and execution of product release plans, and set clear expectations for delivery.
- Act as a key point of contact for stakeholders, ensuring that product objectives and timelines are met.
4. Market Research & Competitive Analysis
- Research and analyze market trends, competitors, and customer needs.
- Stay abreast of industry changes and incorporate new trends into the product roadmap.
- Use data-driven insights to make informed decisions and prioritize initiatives.
5. Continuous Improvement & Agile Practices
- Play an active role in mitigating impediments impacting successful completion of release goals.
- Advocate for best practices in Agile and Scrum processes and ensure they are followed across teams.
Required Qualifications & Experience
Essential:
- Degree in Computer Science, Engineering, or relevant field.
- 6+ years of experience in product management, with at least 3 years in a product management role, preferably in E-Commerce, Customer Support, or Merchant Support.
- Experience managing high-traffic E-Commerce sites (500k+ visitors per day).
- Familiarity with A/B testing and Conversion Rate Optimization (CRO).
- Strong understanding of APIs, microservices, UI/UX, and experience with JavaScript and/or Python.
- Good knowledge of cloud technologies (preferably Google Cloud), including App Engine, Pub/Sub, Cloud Storage, Big Query, etc.
- In-depth knowledge of Agile processes and principles.
- Outstanding communication, presentation, and leadership skills.
- Strong analytical and problem-solving skills.
Preferred:
- Prior experience in the Travel or E-Commerce domain.
- Experience working with Data Science teams.
- Knowledge of advanced Agile practices, such as continuous discovery.