As a Senior Product Manager, you will own the strategy, roadmap, and lifecycle of Portless' e-commerce and digital platforms. You will translate customer and business needs into scalable digital products, working closely with Engineering, Sales, Solutions, Operations, and customers.
Key Responsibilities
E-commerce & Digital Platform Product Strategy
- Own and drive the product strategy and roadmap for Portless' e-commerce and digital platforms.
- Identify opportunities to improve merchant experience, operational efficiency, scalability, and business growth through digital products.
- Translate business strategy and customer needs into clear product vision, priorities, and execution plans.
Product Discovery & Requirements
- Work closely with merchants, Sales, Solutions, Operations, and internal stakeholders to understand business problems and customer needs.
- Conduct product discovery, user research, workflow analysis, and data analysis to identify product opportunities.
- Translate complex business requirements into clear product requirements, user stories, workflows, and functional specifications.
- Balance customer needs, business priorities, technical feasibility, and development resources when making product decisions.
E-commerce Platform & Digital Product Development
- Lead the development and continuous improvement of digital products such as:
- E-commerce / merchant platforms
- Customer portals
- Product and order management
- Content and account management
- Customer experience and self-service tools
- Internal operational tools
- Reporting and data-driven product features
- Drive product development from concept and MVP through launch, adoption, and continuous optimization.
System Integration & Technical Product Management
- Own product requirements for integrations with customers, e-commerce platforms, SaaS applications, and third-party systems.
- Work closely with Engineering on APIs, data flows, system interfaces, and integration requirements.
- Understand technical dependencies and translate technical capabilities into scalable business solutions.
- Partner with Engineering to define practical solutions while maintaining product quality and scalability.
Product Delivery & Cross-functional Collaboration
- Work closely with the VP of Product and development teams to manage product delivery and ensure timely execution.
- Collaborate with UX/UI, Engineering, Sales, Solutions, Operations, and other teams throughout the product lifecycle.
- Lead Agile ceremonies, sprint planning, backlog refinement, product reviews, and product launches where appropriate.
- Product Performance & Continuous Improvement
- Define and monitor product KPIs and adoption metrics.
- Use customer feedback, product usage data, and business performance data to identify improvement opportunities.
- Continuously optimize product functionality, user experience, and operational efficiency.
Customer & Solutions Support
- Participate in customer-facing discussions, particularly for strategic customers and complex product or integration requirements.
- Support Sales and Solutions teams in evaluating customer requirements and defining scalable product solutions.
- Act as the voice of the customer while ensuring that individual customer requirements do not compromise overall product scalability.
Requirements
- 8+ years of Product Management experience, with a proven track record of building and launching digital products.
- Strong experience in e-commerce, digital platforms, SaaS, marketplace, retail technology, or other technology-driven businesses.
- *Hands-on experience designing and launching products such as e-commerce platforms, customer portals, CMS, OMS, CRM, product/order management systems, or other digital platforms.
- Strong understanding of software product development and the ability to work effectively with Engineering teams.
- Solid understanding of APIs, system integrations, data flows, and third-party SaaS/platform integrations.
- Strong ability to translate complex business requirements into product requirements, user stories, workflows, and functional specifications.
- Demonstrated ability to define product strategy, roadmap, MVP, and backlog priorities based on business impact and customer needs.
- Strong customer-facing and stakeholder management skills, with the ability to work with both technical and non-technical stakeholders.
- Excellent English communication skills, both written and verbal, with the ability to communicate effectively with global stakeholders and senior leadership.
- Strong ownership and a 0-to-1 mindset, with the ability to operate independently in a fast-growing and ambiguous environment.
- Strong analytical and problem-solving skills, with experience using data and customer insights to drive product decisions.
- Familiarity with Agile/Scrum product development methodologies.
Nice to Have
- Experience working in Logistics, fulfillment, 3PL, supply chain, cross-border e-commerce, or related industries.
- Experience with e-commerce platforms such as Shopify, Magento, WooCommerce, or similar platforms.
- Experience with OMS, WMS, TMS, CRM, CMS, ERP, or other enterprise systems.
- Experience managing complex B2B integrations and enterprise customer implementations.
- Experience working with data platforms, BI, AI/automation, or other emerging technologies.
- PMP, Scrum, or other relevant product/project management certification.