Senior Product Manager - Pay

As the Senior Product Manager, you will be responsible for supporting the growth and development of Pay products across Australia and New Zealand.

You will be actively owning and managing the product strategy, experience and roadmap while ensuring that key initiatives are well managed and that all elements of the value chain are operating effectively to drive optimal commercial outcomes for Pay and the broader enterprise.

Key Responsibilities/Accountabilities

• Successfully manage an entire product lifecycle from concept to launch to end of life, ensuring timely execution and continuous improvement.
• Ensure that all AU & NZ existing and new products are fully compliant and that all relevant policies and procedures to manage risk and compliance in AU & NZ are always applied.
• Understanding performance of current products as well as market trends for the development of future products taking into account the competitive context, our strategic capabilities and the ability to execute strongly to drive long-term, sustainable revenue growth.
• Monitor market trends for the development of new products, features and benefits taking into account the competitive context, strategic capabilities, customer desirability and the ability to execute strongly to drive long-term, sustainable growth.
• Develop and execute on product strategy with consideration of new product development or the enhancement of existing products and services to meet the needs of defined target customer and market segments and manage the strategic initiatives pipeline.
• Design, manage and co-ordinate delivery of strategic product and experience roadmap to deliver best in class experience.
• Responsible for developing both short- and long-range product plans, value propositions including customer journeys, pricing models, contracts and product roadmaps,
• Identifies, evaluates and prioritizes business cases for new business and product opportunities, and builds business models to substantiate the opportunity and ‘size of the prize’.
• Delivering against financial results set in annual operating plans and objectives.
• Ensure continuous improvement across the product to drive operational efficiency by championing process improvement and productivity initiatives; systematically eliminate waste in processes and reduce costs where feasible.
• Manage and coordinate with all stakeholders in the development and timely delivery of agreed product and technology roadmaps.
• Provision of original thought to resolve issues and create new business opportunities.
• Work with external partners to drive innovation in product design and delivery to enhance and differentiate against the competition.
• • Build, lead, and coach a high performing team culture to deliver KPI’s and revenue targets.
• Provide leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
• Apply relevant CX/UX principles to manage and continuously improve the end-to-end customer experience from onboarding, engagement, servicing and understand of downstream risk actions across these portfolios
• Actively monitor customer feedback, product satisfaction and advocacy to recommend and deliver product and experience changes.

Experience:

• 5 + years in a product & portfolio management role, preferably with a strong focus on credit card products and/or experience in New Zealand consumer finance market
• Successfully managed an entire product lifecycle from concept to launch to end of life, ensuring timely execution and continuous improvement.
• Product Leadership: Strong leadership in guiding cross functional teams and fostering a collaborative environment to achieve product objectives.
• Problem solving: Identifies challenges and roadblocks, developing creative solutions to mitigate risks to keep product development on track.
• Strong business acumen, critical thinking and thought leadership that delivers solution- oriented results to consumers
• Analytical Skills: Strong analytical and data-driven decision-making skills, capable of using market research and customer insights to drive product enhancements.
• Demonstrated track record of innovation and bringing new products to market
• Excellent communication and interpersonal skills, with the ability to get others to buy in to the vision and work to achieve the desired outcomes with the right priority and focus collaborate effectively with stakeholders at all levels
• A proactive and results-driven approach to achieve product targets and KPIs.
• Ability to thrive in a fast-paced and ever-changing industry, embracing new challenges with a positive attitude
• You are familiar with AI tools - comfortable using tools to accelerate insights, automate routine work, prepare reporting, and tailor content quickly and effectively.

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We make it possible – for our customers, our partners, and our people.

We believe doing great work starts with feeling supported. Our values, take ownership, pursue excellence, win together, and create tomorrow, aren't just words. They show up in how we work, how we lead, and how we look after our team.

We make it possible…

• to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative.
• to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office.
• to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness.
• to access great financial benefits – with discounts on Latitude products and services.

When our people thrive, everything else follows.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.