Senior Product Manager, Observability

We’re looking for a Senior Product Manager, Observability to join Procore’s Platform Services / Cloud Platform Engineering department. In this role, you’ll shape the future of Procore’s global observability strategy by treating our 1,000+ internal developers as your customers. Your primary goal is to deliver a seamless, self-service observability platform and "Golden Path" tooling that makes debugging effortless, drives down Mean Time to Recovery (MTTR), and fundamentally elevates our engineering practices.

As a Senior Product Manager, Observability, you’ll partner with Runtime Platform Engineering, infrastructure architects, and application teams to consult on end-to-end journey monitoring and build comprehensive observability solutions. Use your technical depth, platform thinking, and AI-forward vision to reimagine how developers interact with telemetry and elevate Procore's engineering standards. Procore’s global scale means our observability footprint is massive, powering a SaaS platform that is actively transforming one of the world's largest, least-digitized industries — Apply today to join our mission.

This position reports into a Group Product Manager Ecosystem and will be based in our Cairo, Egypt office. We’re looking for someone to join us immediately.

What you’ll do:

• AI is central to how we work. You’ll be expected to master generative tools and agentic workflows, moving beyond just using AI to actively building the agentic future of construction

• Define and execute the product strategy and roadmap for Procore’s telemetry pipelines, developer tooling, and self-service monitoring frameworks.

• Act as the primary evangelist for our observability platform by conducting deep discovery, building tutorials, and physically showing engineering teams how to leverage telemetry to solve complex problems.

• Reimagine how developers interact with telemetry in the AI era by defining and building the infrastructure and "Agentic" workflows that allow AI-coding assistants and autonomous agents to consume data, perform root-cause analysis, and support self-healing systems.

• Lead the transition to vendor-neutral standards, ensuring out-of-the-box observability via OpenTelemetry (OTel) is baked into our core code repositories by default.

• Partner with Runtime Platform Engineering, infrastructure architects, and application teams to consult on end-to-end journey monitoring.

• Define victory conditions and measurable KPIs for mission-critical services to continuously optimize system health and performance.

• Evaluate emerging Cloud Native Computing Foundation (CNCF) tools, trends, and methodologies to continuously enhance our internal data ingestion and lifecycle management.

What we’re looking for:

• Have a minimum of 8+ years of experience managing infrastructure, platform, or developer tools at SaaS scale.

• Possess a Bachelor’s Degree in Computer Science, a related field, or equivalent practical experience.

• Demonstrate deep hands-on specific skills with modern monitoring stacks, metrics/logging libraries, and aggregators such as Datadog, Splunk, Grafana, Prometheus, New Relic, and Elasticsearch.

• Maintain specific skills and strong familiarity with cloud-native technologies, specifically Kubernetes, OpenTelemetry (OTel), Fluentbit, and the trade-offs of modern distributed tracing.

• Leverage past specific skills as an engineer, technical architect, or in a Developer Relations (DevRel) capacity to establish engineering respect and credibility.

• Exhibit strong platform thinking by translating complex infrastructure requirements into clean, structured platform specifications and developer-facing APIs.

• Show an AI-forward vision and a clear understanding of how Agentic software development (LLM tool-use, autonomous coding assistants) is changing the software development lifecycle.

• Demonstrate the personal characteristics and drive needed to sit down with skeptical developers, understand their architecture, and co-create instrumentation solutions.