Senior Product Manager, MRO Smart Hub

About the team you are joining You will join the Aircraft, Environment and Operations Data team within IATA's P S Business Intelligence Services department. In this senior role, you will work closely with IATA’s OSS advocacy team, regional commercial leads, product specialists, Sales Marketing, and the technology partner to deliver the continued growth and evolution of IATA's MRO SmartHub platform. You will have end-to-end accountability for MRO SmartHub as a product and platform, including its vision, strategy, roadmap, commercial performance, P L, delivery, customer experience, and industry adoption. Your mandate is to achieve the yearly commercial targets while positioning MRO SmartHub as a trusted industry reference to address the industry’s supply chain challenges What your day would be like Product Vision, Strategy Roadmap - Define and maintain the product vision, strategy, value proposition, and multi-year roadmap, aligned with IATA priorities and market needs. - Translate customer needs, industry developments, commercial opportunities, and contractual commitments into clear product priorities and measurable outcomes. P L Commercial Performance Strategy - Maintain ownership and responsibility for the product P L, annual budget, forecast, and financial performance. - Deliver the product against yearly revenue, contribution, customer growth, commercial, and contractual targets. - Define and manage the commercial strategy, pricing, packaging, and go-to-market approach throughout the product lifecycle. - Define value propositions and commercial positioning aligned with ecosystem evolution. - Identify, qualify, and develop new client opportunities and priority market segments with the relevant IATA commercial teams. Product Delivery Technology Partner Management - Lead end-to-end product delivery, ensuring agreed scope, quality, timelines, budget, and contractual commitments are met. - Manage the technical aspects of product delivery with the technology partner, including planning, backlog prioritization, release coordination, issue resolution, and delivery follow-up. - Lead and manage product evolution initiatives and projects from concept through delivery, ensuring roadmap commitments, business objectives, stakeholder expectations, timelines, budgets, and expected outcomes are successfully achieved. - Coordinate with technical, data, operational, legal, procurement, and commercial stakeholders to manage dependencies and support reliable product operations. Customer Value, Experience Support - Monitor customer usage, user experience, adoption, and feedback, and translate the resulting insights into product development and enhancement priorities. - Define customer value realization frameworks, success metrics, and adoption indicators to demonstrate product impact. - Guide customers through onboarding, data contribution, usage, and value realization, working with the relevant operational and engagement teams. Industry Engagement, Growth Positioning - Work closely with IATA’s Supply Chain advocacy team to align product and advocacy objectives with commercial targets and jointly deliver the agreed industry and commercial outcomes. - Drive airline, supplier, and partner engagement to increase adoption, contribution, and revenue growth. - Design and steer structured engagement frameworks guiding airline and supplier participation across onboarding, contribution, and value realization phases. - Develop strategic partnerships and alliances that strengthen the MRO SmartHub ecosystem. Represent MRO SmartHub at industry events, workshops, and customer engagements. - Define market positioning, messaging, and commercial narratives to support growth and adoption.