Senior Product Manager

Overview

Microsoft Outlook is where hundreds of millions of people connect, communicate, and manage their time across work and life—from essential email and calendar experiences to intelligent search and collaboration. We are looking for a Senior Product Manager to help define and deliver the next generation of Outlook experiences, balancing fundamentals, agility and AI equally.

In this role, you will identify high-value customer problems, set a clear product strategy, and lead cross-functional teams from insight through launch and iteration. You will be working with some of the best Engineers, Applied Scientists and Designers in the world to deliver best-in-class experiences for our users.

The opportunity

This is a rare opportunity to transform search for hundreds of millions of people who make more than a billion queries every day. You will shape how users find what matters—making every search faster, smarter, and more accurate—and create delightful experiences that feel seamless across web, desktop, and mobile.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Set product direction: Develop a customer-backed vision, strategy, and roadmap for priority Outlook scenarios across mail, calendar, people, search, and organization; translate ambiguous opportunities into clear product bets and measurable outcomes.
• Lead AI-first experiences: Define Copilot and agentic workflows that help customers triage communication, draft and understand messages, prepare for meetings, manage schedules, and follow through on commitments while meeting responsible AI, privacy, security, and compliance requirements.
• Understand customers deeply: Combine qualitative research, market and competitive insights, support signals, experimentation, and product telemetry to identify unmet needs across consumer, small-business, and enterprise communication and time-management scenarios.
• Drive end-to-end execution: Write crisp product requirements, define success metrics, manage trade-offs, and partner with design, engineering, data science, research, marketing, and go-to-market teams from concept through general availability.
• Deliver quality at scale: Champion reliability, performance, accessibility, localization, and platform consistency across Outlook for Windows, Mac, web, iOS, and Android.
• Experiment and learn: Establish hypotheses, design experiments, analyze results, and use evidence to improve activation, engagement, retention, and customer satisfaction across Outlook experiences.
• Influence across boundaries: Build alignment across Outlook, Exchange, Microsoft 365, Copilot, identity, platform, and partner teams; communicate decisions, dependencies, risks, and progress clearly to senior leaders.
• Represent the customer: Engage with enterprise administrators, information workers, frontline workers, small businesses, consumers, and developers to validate direction and build durable feedback loops.
• Raise the product craft: Model inclusive leadership, sound judgment, growth mindset, and rigorous product practices; mentor peers and contribute to a high-performing team culture.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development.
  • OR equivalent experience.

Preferred Qualifications:

• Demonstrated experience defining product strategy and delivering customer-facing communication, productivity, or collaboration software through multiple stages of the product lifecycle.
• Experience partnering closely with engineering and design teams and influencing stakeholders without direct authority.
• Solid analytical skills, including the ability to define metrics, interpret product data, and make decisions under uncertainty.
• Excellent written and verbal communication, with the ability to simplify complex technical and customer topics for diverse audiences.
• Experience building AI-powered email, calendar, productivity, collaboration, search, or enterprise SaaS products.
• Understanding of large language models, retrieval, agents, evaluation methods, prompt and interaction design, and responsible AI practices.
• Experience shipping products across desktop, web, and mobile, including work on synchronization, offline experiences, performance, reliability, accessibility, and localization.
• Track record of using experimentation and telemetry to improve activation, engagement, retention, customer satisfaction, or commercial outcomes.
• Experience serving enterprise customers and navigating email and calendar administration, security, privacy, compliance, data residency, and organizational change requirements.
• Ability to operate effectively in a global, matrixed organization and lead through ambiguity and change.
• MBA with a focus on system development.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.