Senior Product Manager, IT

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Product Manager, IT at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

The Senior Product Manager, IT drives the strategy, roadmap and delivery of core IT products and platforms that enable business processes, operational excellence, and security across the organization. This role partners closely with stakeholders across IT and the business to define value-driven product initiatives, prioritize work, and ensure successful implementation and adoption. The Senior Product Manager combines technical fluency, customer-focused product thinking, and strong delivery leadership to maximize product outcomes and measurable business impact.

Key Responsibilities

• Define and own product vision, strategy and multi-year roadmap for assigned IT platforms (e.g., identity & access management, digital workplace, enterprise integrations, data platforms, security tooling, cloud platform services).

• Translate business needs and technical constraints into clear product requirements, user stories and prioritized backlogs.

• Lead product planning and prioritization using data, stakeholder inputs and business value to ensure alignment with organizational goals.

• Partner with engineering, architecture, security, operations, vendor partners and business SMEs to deliver high-quality releases on time and on budget.

• Act as product owner in Agile delivery teams: clarify scope, accept deliverables, manage sprint priorities and remove blockers.

• Drive product adoption and change management through stakeholder engagement, communications, training plans and measurement.

• Define and monitor product success metrics (KPIs), use analytics to inform decisions, and report product performance to leadership.

• Manage vendor relationships and third-party product lifecycle where applicable, including requirements, RFPs, contract alignment and performance reviews.

• Ensure product designs meet security, compliance, privacy and accessibility standards and contribute to risk mitigation activities.

• Mentor and coach junior product managers and contribute to product management best practices and governance across IT.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field (or equivalent experience).

• 5+ years of product management experience in IT or technology environments, with demonstrated ownership of enterprise IT products or platforms.

• Proven track record delivering complex, multi-stakeholder IT initiatives from discovery through production.

• Strong understanding of software development lifecycle, Agile methodologies and modern cloud-native architectures.

• Experience working with technical teams (engineering, architecture, security) and translating technical concepts for business stakeholders.

• Excellent communication, stakeholder management and interpersonal skills.

• Data-driven decision-making skills; experience defining and tracking KPIs and using analytics to inform prioritization.

Preferred Qualifications:

• Advanced degree (MBA, MS) or relevant certifications (CSPO, PMP, Pragmatic Institute, SAFe/Product Owner).

• Experience with identity/access management, cloud platforms (AWS/Azure/GCP), integration platforms, ITSM, or enterprise data platforms.

• Familiarity with security and compliance frameworks (SOC2, ISO27001, GDPR).

• Prior experience in a regulated industry or large global organization.

Skills & Competencies:

• Strategic thinking with strong business acumen and customer-centric mindset.

• Technical literacy and ability to engage in architectural and engineering discussions.

• Strong prioritization, organization and time-management capabilities.

• Negotiation and vendor management skills.

• Ability to influence without direct authority and build consensus across diverse stakeholders.

• Problem-solving orientation and comfort with ambiguity.

• Empathy for end users and focus on delivering measurable value.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering

• Tuition reimbursement and professional development opportunities

• Remote work

• Charitable contribution match programs

• Stock purchase opportunities

To learn more about a career at MMA, check us out our website or flip through recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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