Senior Product Manager, Engagement and Case Management Program

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[About the Role]

As part of the Citizen Platform Products division, you will join a high-performing team dedicated to making government services seamless, personal, and inclusive.

At the Engagement and Case Management Programme, our products are the primary touchpoints through which residents interact with the Singapore Government. We design and develop a suite of software applications including FileSG, Signify, PersonaliseSG, CrowdTask SG, and BookingSG. We are looking for mission-driven Product Managers who thrive at the intersection of technology, policy, and human-centric design.

[What you will be working on]

As a Product Manager within Engagement and Case Management Programme, you will own the end-to-end lifecycle of multiple high-impact digital services:

• Problem vision and strategy: Refine the product’s “North Star”. You will identify high-value problems within the citizen engagement space and develop strategies that balance user needs with national priorities and policy constraints.
• End-to-End Roadmap Ownership: Prioritize features based on data-driven insights, technical feasibility, and stakeholder impact. Move beyond "feature building" to "outcome delivery."
• Stakeholder Diplomacy: Navigate the complexities of cross-agency collaborations. You will be the bridge between cross-functional software development teams, policy makers, and agency partners to align diverse interests toward a common goal.
• Full-Stack Product Management:
  • i) Research: Lead market sizing and user discovery to stay ahead of digital trends.
  • ii) Resourcing: Collaborate with finance and agency stakeholders on sustainable funding models and pricing strategies.
  • iii) GTM & Growth: Drive product adoption through targeted communications and go-to-market strategies.
• Performance & Innovation: Track product-market fit, evolve features, and innovate based on new technologies. Foster a culture of continuous improvement and champion innovation best practices across GovTech and partner agencies.

[What we are looking for]

We are looking for builders who are frustrated by the status quo and motivated by public good. Specifically, our ideal candidate possesses:

• Strategic Navigation Skills: You have a knack for navigating the complexity of the Government’s cross-agency priorities. You can build consensus where interests diverge and drive progress through ambiguity.
• Technical Intuition: You have a sound understanding of software architecture and design systems, allowing you to make informed trade-offs with engineers and designers.
• Rigorous Analytical Ability: You possess excellent analytical and decision-making skills. You don't just "have a feeling"—you use data and first-principles thinking to dismantle complex problems.
• Initiative-driven Mindset: You are an "owner," not a "coordinator." You take the initiative to solve problems before they are assigned to you and thrive in a fast-paced, dynamic environment.
• Digital Delivery Experience: At least 3 (PM), or 5+ years (Senior PM) of shipping successful digital products using Agile methodologies (e.g. Scrum Masters, Product Owners) and tools (e.g. Figma, Jira, Confluence).
• Education: Bachelor’s degree in Business, Computer Science, Engineering, or a related field. (MBA or advanced degrees are a plus).
• Responsive Communication: You have excellent communication skills and can distill complex technical or policy hurdles into clear, persuasive narratives for both peers and senior leadership.

What we offer you:

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech