Senior Product Manager — Document Verification & Liveness
VIDA · Jakarta, Jakarta, Indonesia ·
- Seniority
- Senior
- Category
- Product
- Experience
- 6+ years
VIDA · Jakarta, Jakarta, Indonesia ·
VIDA is Southeast Asia’s leading digital identity network — built around a simple promise: Verified ID for All. We are a licensed and certified electronic Certificate Authority in Indonesia (Komdigi/Kominfo) and we power identity verification, KYC, liveness, e-signing, authentication, and fraud defense for many of the largest banks, fintechs, telcos, and enterprises across Indonesia, Malaysia, Thailand, and the Philippines — at transaction volumes running into the millions per month at single accounts.
What you get here that you won’t get easily elsewhere:
High ownership. PMs are accountable end-to-end — strategy, definition, build, launch, adoption — not narrow slices of a feature.
Large charter of work. You will work across 0→1 product bets and on mature product lines already running at production scale with enterprise customers.
Live results at scale. Launches show up in real-world metrics within days — fraud catch rates, FRR/FAR shifts, conversion uplift, integration go-lives at top-tier banks.
A dynamic, inclusive culture grounded in trust, impact, and integrity — with competitive compensation, benefits, and meaningful runway for personal and professional growth.
You will own VIDA’s Document Verification and Liveness product lines — two of the most ML-intensive, fraud-critical surfaces in our suite — as a global product role spanning Indonesia, Malaysia, Thailand, and the Philippines. Each market brings its own document templates, regulatory regime, and fraud patterns; you will set one coherent product direction across all four.
This role is a deep partnership with our Data Science and ML teams. You will own the end-to-end product lifecycle from inception to GTM, drive trade-offs in genuinely probabilistic systems (FAR/FRR, thresholds, attack vectors), and translate complex ML behavior into language that customers, regulators, and commercial teams can act on. Comfort with ambiguity is essential.
Own the full lifecycle of Doc Verification and Liveness across SEA — market and competitor research through PRD, build, launch, and post-launch iteration.
Set the product quality bar with Data Science: FAR/FRR targets per risk tier, test-set methodology, and acceptance criteria across OCR, spoof/forgery, PAD, dedup, injection, faceswap, and GenAI forgery defense.
Define target customers and prioritise ruthlessly across banking onboarding, telco SIM-reg, lending, crypto, and public sector — anchored in transaction volume, revenue, and fraud-risk evidence rather than loudest-voice requests.
Translate ML behavior into clear external narratives for enterprise customers and regulators (BNM, OJK, BoT, BSP, Komdigi); influence pricing, packaging, SLAs, and customer-facing thresholds.
Lead Go-to-Market with marketing, sales, partnerships, and Solutions Architecture — positioning, sales enablement, market sequencing, and structured feedback into the roadmap.
Own early-adoption metrics: integration time-to-live, customer acceptance rates, fraud catch uplift, FRR regression, and conversion impact in live production funnels.
6+ years in product management, with meaningful time on Data Science / ML / AI-driven products — where probabilistic system behavior, model evaluation, and data quality were core to your PM craft.
Prior experience in KYC, Liveness, biometrics, document verification, fraud, or digital identity preferred; strong adjacent experience in regulated B2B (fintech, banking, telco) also considered.
Strong technical fluency: API and SDK product surfaces (mobile iOS/Android and web), 3rd-party and bespoke integration patterns, on-device vs server-side trade-offs, and instrumentation/billing/telemetry design.
Demonstrated ability to work directly with DS / ML teams: shaping model targets and test sets, debating security-vs-UX trade-offs, and translating model results into product decisions.
High comfort with ambiguity, sharp prioritisation across competing markets, and excellent written/verbal communication and cross-geography stakeholder management.
Familiarity with the SEA digital identity and KYC landscape is a strong plus. Passion for digital identity, security, and AI-driven product is a must.