Custom Software Systems, Inc. (CSS) is seeking a Senior Product Manager to lead the strategy and development of a cloud-based research computing platform supporting economic research. The ideal candidate brings strong technical product management experience, hands-on knowledge of cloud infrastructure (AWS, Azure, or GCP), and a proven ability to translate complex user needs into secure, scalable platform solutions. This is a technical Product Management role, not a Project or Program Management position. U.S. Citizenship is required.
Responsibilities
- Lead one or more multi-disciplinary agile delivery teams to deliver excellent new products and/or iterations to existing products to meet user needs.
- Gather user requirements based on a communicable understanding of diverse audience groups.
- Create effective, prioritized product descriptions and delivery plans to meet user needs cost-effectively.
- Manage a product roadmap for a set of features from inception through implementation; collect requirements, establish key performance metrics, craft the user experience, and drive execution.
- Manage the end-to-end product strategy and roadmap for a cloud-based platform to
support economic research.
- Partner closely with researchers across our economic divisions to gather requirements and translate them into clear product specifications and priorities
- Deeply understand user needs and pain points across different use cases and use that
insight to drive prioritization and solutioning.
- Partner with architecture, cloud engineering, enterprise data platform, security, and the
platform delivery team to design and develop a platform that meets the needs of
researchers while ensuring proper data governance and security.
- Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real-world processes
- Demonstrate ownership, operate with high agency, and hold teams accountable to ensure cross-team alignment and timely delivery of outcomes and deliverables.
- Balance short-term delivery with long-term platform strategy to support scalable
solutions.
- Define success metrics and continuously measure, iterate, and improve the product based on usage data and user feedback.
- Manage stakeholder expectations and implement processes for sharing relevant
information and project updates with business stakeholders in a clear and consistent
manner.
- Communicate product vision, progress, and tradeoffs clearly to technical, non-technical, and executive stakeholders.
Citizenship
· US Citizenship
Required Qualifications
- Minimum of ten (10) years of professional experience.
- Minimum of six (6) years of technical product management experience, with at least four (4) years of experience working directly with cloud infrastructure (AWS, Azure, GCP) in a product or engineering capacity. Candidates with only project or program management experience need not apply.
- At least six (6) years in product management, engineering, and/or management consulting.
- At least three (3) years of product management, product design, agile delivery, business analysis, data science, or software engineering.
Knowledge, Skills & Abilities
- Experience managing the delivery, ongoing success, and continuous improvement of one or more digital products and/or platforms.
- Deep understanding of cloud infrastructure and services, including compute, storage,
networking, security, containers, orchestration, etc.
- Hands-on experience with system design for cloud-based applications and systems.
- Proficiency in platform engineering principles like CI/CD pipelines, IaC, observability
and monitoring.
- Strong understanding of modern AI-based development workflows.
- Proven track record of shipping successful enterprise or research and development
focused products from conception to launch
- Experience collaborating closely with security and compliance teams, including
navigating data governance, access controls, and risk review processes.
- Demonstrated ability to work cross-functionally across engineering, security, data, and
business/end-user stakeholders.
- Demonstrated experience defining strategy and roadmaps for enterprise platforms.
- Excellent communication skills, ability to engage effectively with business, technical, and executive stakeholders
Education
- Bachelor’s Degree in business, computer science or related fields.
Certifications
- At least one of the following or its equivalent:
- ITIL 4 Foundation certifications
- Certified Product Manager
Preferred Qualifications
- Experience with academic research-based workflows is a huge plus.
Compensation & Benefits[1][2]
- Wage Range: Negotiable
- General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include:
- Health insurance plans
- Health Savings Account (HSA)
[1] Compensation range must be coordinated with and approved by the CSS Chief Operating Officer (COO).
[2] Compensation & Benefits information is required for all Maryland Employers effective October 1, 2024.