Senior Product Manager, Credit Card Products, Digital Enablement

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As a Senior Product Manager, Credit Card Products, Digital Enablement, you will lead the strategy, roadmap, and delivery of digital experiences that support the end-to-end credit card member journey. You will identify and eliminate friction across acquisition, onboarding, servicing, engagement, and retention channels while enabling sustainable Visa portfolio growth. Serving as a key business lead between Product, Digital, Technology, Operations, Risk, Fraud, Marketing, and member-facing teams, you will help ensure members experience seamless and intuitive interactions with Vancity credit card products. We are seeking a strategic and member-focused product leader who uses data, member insights, and market trends to prioritize initiatives that improve conversion, engagement, operational efficiency, and member satisfaction

This is a Full-time, Permanent role and will report directly to the Manager, Credit Card Enablement. This position is open to candidates located in British Columbia or Ontario. Candidates may work remotely, with on-site attendance as required for business needs.

How You'll Make an Impact:

• Owning the digital roadmap supporting credit card acquisition, onboarding, servicing, engagement, and retention
• Championing a member-centric approach to improving digital experiences across web, mobile, online banking, and partner platforms
• Identifying friction points and opportunities across the end-to-end cardholder journey and prioritizing enhancements that improve conversion and member satisfaction
• Partnering with Marketing, Digital Banking, and Analytics teams to optimize digital acquisition performance
• Leading initiatives that improve application completion, approval, activation, digital wallet provisioning, and early card engagement
• Supporting growth objectives through experimentation, journey optimization, personalization, and digital sales enablement
• Leading the cross-functional delivery of strategic initiatives including new product launches, digital origination enhancements, account management capabilities, and servicing improvements
• Developing business cases, requirements, success metrics, and implementation plans for key initiatives
• Partnering with the Manager and agile scrum pod to define and refine the product vision, assess market trends, understand member needs, evaluate competitor activity, and prioritize product features, releases, and improvements
• Managing competing priorities while balancing growth, risk, member experience, operational impacts, and regulatory requirements
• Leverage data, member and stakeholder insights, market research, and performance metrics to identify opportunities, optimize digital experiences, measure outcomes, and drive data-informed decision making.
• Drive continuous improvement by optimizing end-to-end credit card journeys and supporting processes, reducing operational complexity, improving efficiency, and leveraging agile product management practices to enhance member and business outcomes

What You’ll Bring to the Team:

• Bachelor’s degree in Business, Commerce, Marketing, Finance, Information Systems, or a related field, or an equivalent combination of education and experience
• 7 or more years of progressive experience in product management, digital product management, or digital acquisition within financial services
• Demonstrated experience leading complex cross-functional initiatives from strategy through implementation
• Experience managing digital channels, customer journeys, product roadmaps, or product enablement functions
• Strong knowledge of credit card products, payments, lending, consumer banking, digital acquisition, and servicing ecosystems
• Experience developing business cases, product requirements, implementation plans, success measures, and product roadmaps
• Strong understanding of analytics, experimentation, conversion optimization, and member journey design
• Experience working within agile product management environments and regulated financial services organizations

Extra Skills That Set You Apart:

• Familiarity with digital banking platforms, CRM ecosystems, and marketing technology solutions
• Experience supporting digital wallet capabilities, card acquisition journeys, or credit card servicing platforms
• Product management certification such as Certified Product Manager, Pragmatic Institute, SAFe Product Owner/Product Manager, or an equivalent designation

You’ll Thrive Here If You Are:

• Strategic - You connect organizational goals with digital product opportunities and translate vision into actionable roadmaps.
• Member-Focused - You are committed to removing friction and delivering exceptional member experiences.
• Collaborative - You build strong relationships and influence outcomes across multiple stakeholder groups.
• Analytical - You use data and insights to prioritize initiatives and measure success.
• Accountable - You take ownership of outcomes and drive initiatives from concept through delivery.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

Success Measures:

The successful candidate will help improve outcomes such as:

• Credit card application conversion rates
• Digital approval rates
• Activation rates
• Digital wallet enrollment
• Engagement and usage rates
• Servicing completion rates
• Member satisfaction scores
• Operational efficiency and cost reduction
• Revenue and portfolio growth contributions
• Time-to-market for strategic initiatives

What You’ll Earn:

This role offers a salary range of $102,900 to $133,100 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process, including the application stage, we encourage you to let us know. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.