Senior Product Manager (Civil Service College)

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions.

GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[About the role]

As a Senior Product Manager, you will drive the development of one or more products under GovTech and manage the entire product lifecycle. You will develop product vision, design and manage product roadmaps based on the strategic goals of the agency you are serving. Working closely with colleagues specialising in user experience and engineering teams, you will conduct research, conceptualise features and ensure that they are rolled out successfully and on time. You will also define appropriate metrics, supervise consumer behaviour and perform data analysis to provide updates on feature performance. As a Senior Product Manager, you may mentor junior team members, fostering growth within the team. You will serve as a key liaison between business leadership and product teams, advocating for product needs and user insights.

[What you will be working on]

• Define and evolve product vision, roadmap and priorities for your product area to improve internal productivity and service outcomes.
• Translate operational needs into clear user stories, acceptance criteria and success metrics; maintain a prioritised backlog.
• Own the product lifecycle end-to-end (discovery → build → launch → iteration), ensuring outcomes are realised post-launch.

Delivery Accountability

• Be accountable for delivery outcomes for your product area, including scope, timelines, quality, and operational readiness, working in partnership with engineering/delivery leads.
• Drive delivery planning with the team (milestones, release plan, dependencies) and keep stakeholders informed of progress and risks.
• Proactively manage delivery risks, issues and trade-offs; escalate early with options and recommendations.
• Ensure solutions are production-ready by working with engineering, architecture, security and operations on non-functional and run requirements (security, performance, supportability).

• Work with cross-functional teams (engineering, design, data/QA, operations) to deliver iterative releases while maintaining service continuity for critical operations.
• Prioritise work based on impact to productivity, service levels, compliance/audit needs, and user value.
• Run key product rituals (e.g., refinement, sprint planning support, demos) and keep documentation current (PRDs/user stories, release notes, operating procedures as needed).

• Redesign and digitise end-to-end workflows (e.g., grants processing, licensing approvals, case handling), reducing manual effort and cycle time.
• Simplify complex business rules into scalable product and system design, balancing usability, controls and efficiency.
• Identify opportunities for automation, standardisation and reuse to improve productivity and reduce errors.

• Work closely with operational teams to understand real-world constraints, edge cases and service needs; translate these into practical product increments.
• Align stakeholders across policy, operations and technology on priorities, timelines and release scope; drive timely decisions.
• Communicate delivery progress, risks and outcomes clearly to product leadership and senior stakeholders.

• Improve internal user experience to reduce friction, rework and training overhead through clear workflows, intuitive design and effective enablement.
• Define and track productivity and service metrics (e.g., turnaround time, throughput, backlog, error rates, adoption) and use insights to guide iteration.
• Ensure delivered changes achieve intended operational outcomes and are embedded into business-as-usual operations.

• Ensure interoperability with enterprise systems and shared platforms (e.g., identity, data, workflow, integration), and manage integration dependencies.
• Contribute to reusable components and common patterns across internal workflow products to avoid siloed solutions.

• Ensure compliance with audit, data protection and security requirements; maintain traceability for financial and regulatory workflows.
• Identify and manage product and operational risks; ensure controls are designed into workflows without excessive burden on users.

• Own budget management for your product area (planning inputs, forecasting, utilisation tracking) and provide timely visibility of spend, variances and funding risks.
• Lead procurement activities required for delivery and continuity (e.g., licenses, subscriptions, professional services) in partnership with Finance/Procurement, ensuring governance and auditability.
• Support vendor evaluation and ongoing contract management by defining requirements, participating in evaluations, and monitoring service levels/renewals.

[What we are looking for]

• Degree in Information Systems, Computer Science, Engineering, Business, or related discipline.
• Typically 4–7 years of relevant experience in product management, business transformation, digital delivery, or related roles.
• Track record delivering enterprise/internal-facing products or workflow systems with measurable operational impact (cycle time, quality, throughput, user satisfaction).
• Experience managing delivery in partnership with engineering teams (planning, prioritisation, risk management, release management).
• Exposure to budget and procurement processes (forecasting, utilisation tracking, licensing/professional services procurement, renewals) is an advantage.
• Working knowledge of security, data protection and audit/compliance needs in enterprise environments is an advantage.
• Outcome-oriented product thinking: frames problems clearly, defines success metrics, and prioritises work that delivers measurable impact.
• Strong execution and delivery discipline: plans work, manages risks and dependencies, and drives issues to resolution.
• Stakeholder management and communication: aligns teams, writes clearly, and can present options and trade-offs.
• User-centric approach: uses research, feedback and data to improve usability and adoption.
• Systems thinking: understands end-to-end workflows, data flows, controls and integration touchpoints.
• Comfort working with governance constraints (auditability, security, privacy) and designing practical solutions within them.

What we offer you:

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech