Senior Product Manager, CashPro Security

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

We are seeking a Director-level Senior Product Manager to join the team responsible for CashPro Security and Authentication products. This role will help define and execute the future of CashPro's security strategy, partnering across Product, Technology, Information Security, Risk, Operations, and Client-facing teams to deliver solutions that enhance client security, reduce fraud risk, and strengthen the overall CashPro experience.

Key Responsibilities

• Lead strategic product initiatives from ideation through delivery, including discovery, problem definition, business case development, requirements documentation, prioritization, execution, and post-launch measurement.

• Translate complex business and security challenges into actionable product strategies and executable delivery plans.

• Serve as the primary product partner for security technology teams and influence strategic investments, roadmaps, and technical priorities.

• Manage security-related product portfolios, including vendor relationships, product performance, inventory management, escalations, and operational governance.

• Serve as a subject matter expert for CashPro's security and authentication capabilities, including access management, identity verification, authentication, fraud prevention, and related security controls.

• Identify opportunities to strengthen client security through product enhancements, process improvements, policy changes, and emerging technologies.

• Maintain close partnerships with Global Information Security, risk, fraud, technology, and other enterprise stakeholders to stay informed on emerging threats, industry trends, and regulatory expectations. Influence stakeholders across Product, Technology, Sales, Service, Operations, Risk, Compliance and Information Security.

• Analyze client behavior, market trends, fraud patterns, and product performance data to develop recommendations that improve security, client experience, and business outcomes.

• Support regulatory and audit engagements by providing product expertise, responding to inquiries, and ensuring appropriate risk management and controls.

• Partner with Sales, Service, Marketing, and Commercialization teams to develop client-facing messaging, training materials, and go-to-market strategies.

• Support weekend release activity as associated with product launches.

• Represent CashPro Security in client meetings, board sessions, conferences, and industry forums, communicating product strategy, security best practices, and emerging threat landscapes.

• Identify, manage, and escalate product risks and control issues, including ownership of key product governance and Strategic Process Inventory (SPI) deliverables.

• Contribute to talent development through coaching, mentoring, and leadership across the broader CashPro Product organization.

• Maintain broad expertise across the CashPro platform and advocate for solutions that balance security, client experience, and business growth.

Required Skills:

Proactive and Reliable: A motivated self-starter with high attention to detail and ability to effectively manage a workload across competing priorities and stakeholders, working autonomously to deliver against set deadlines.

Inclusive and Inspiring: A team player who values collaboration, celebrating shared success and who actively seeks and appreciates diverse thoughts and backgrounds

Authentic and Passionate: Highly engaged teammate whose intensity and intentions align and are enthusiastic about the work we are doing for our clients and in our communities

Innovative and Curious: Strategic thinker inspired to come up with out-of-the box ideas and solutions, embracing change with a future-forward mindset, and looks to challenge the status quo. Appetite to work through complex challenges and project roadblocks, responding with the appropriate sense of urgency.

Confident and Agile: Seeking strong communicators who value giving and receiving feedback, easily build relationships, and who are quick thinking, flexible, and always learning and sharing knowledge

• 8+ years of product management experience or related experience in treasury management, digital banking, payments, cybersecurity, technology, or financial services.

• Demonstrated ability to lead complex, strategic initiatives across multiple organizations and functional areas.

• Strong product management skills, including strategy development, business case creation, requirement definition, prioritization, and execution oversight.

• Exceptional stakeholder management skills with the ability to influence and collaborate across a highly matrixed organization.

• Proven ability to break down complex problems into actionable plans and drive results through others.

• Strong verbal and written communication skills, including the ability to tailor messaging for executive leadership, technical teams, and clients.

• Executive presence and demonstrated experience presenting to senior leaders, external clients, and large audiences.

• Proven ability to synthesize information from multiple sources and make sound business recommendations.

• Strong analytical skills with the ability to interpret data, identify trends, and inform strategic decisions.

• Experience managing risk, controls, governance processes, and regulatory-related initiatives.

• Ability to operate independently, manage competing priorities, and deliver high-quality results in a fast-paced environment.

• Strong collaboration and relationship-building skills with a track record of influencing outcomes across diverse teams.

• Client-focused mindset with experience supporting client engagement, escalations, and strategic discussions.

• Demonstrated leadership, initiative, accountability, and ownership.

• Undergraduate degree required. Minimum: BS or BA degree.

Desired Skills:

• Treasury Management or Global Payments Solutions product management experience.

• Background in cybersecurity, fraud prevention, digital identity, authentication, access management, or information security.

• Knowledge of digital banking platforms and corporate client security needs.

• Experience working with regulatory, audit, risk, or compliance organizations.

• Familiarity with authentication technologies, identity verification solutions, federated identity, single sign-on, or related security technologies.

• Experience managing third-party vendors and strategic technology partnerships.

• Knowledge of the evolving cyber threat landscape and security best practices.

• Experience supporting commercialization, client adoption, and go-to-market efforts for product enhancements.

• Prior experience serving as a product subject matter expert during executive, client, or regulatory engagements.

Skills:

• Oral Communications

• Prioritization

• Product Management

• Product Marketing and Branding

• User Experience Design

• Digital Marketing

• Presentation Skills

• Product Design and Development

• Strategic Thinking

• External Resource Management

• Market Analysis

• Problem Solving

• Project Management

• Written Communications

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$157,000.00 - $230,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.