- Own the product strategy, roadmap and prioritisation for Lendi Group’s internal agentic products and shared customer communications capabilities, aligning investment with customer, broker and business outcomes.
- Lead the development, adoption and optimisation of Broker GPT, Pricing Agent, Valuation Agent, Deal Ready Agent and emerging internal agents.
- Identify high-value opportunities to apply AI and automation across broker and operational workflows, using discovery and evidence to determine when agentic, deterministic or operational solutions are the best path to value.
- Define MVPs, pilots, rollout plans and success measures for agentic products, ensuring experiences are scalable, accurate, trusted and compliant by design.
- Shape the enabling product strategy and roadmap for customer communications across agentic chat, SMS, voice, outbound dialler, WhatsApp and emerging messaging technologies.
- Partner with Product Managers across Lendi Group to understand domain and channel needs, establish reusable communications capabilities and enable coherent customer experiences without duplicating ownership.
- Own the roadmap, governance, adoption and performance of Lendi Group’s established WhatsApp integration, while contributing product expertise to commercial and vendor discussions.
- Lead a cross-functional squad across Product, Design, Engineering, Data and QA, setting clear priorities and maintaining disciplined discovery, delivery and release planning.
- Align senior stakeholders across Product, Engineering, AI, Legal, Compliance, Operations and go-to-market teams, and represent the portfolio in governance forums with clear communication of priorities, performance, dependencies and risks.
- Establish and monitor measures across broker productivity, agent quality and trust, product adoption, customer contactability and engagement, using evidence to prioritise and continuously improve the portfolio.
- Manage and coach a Product Manager, strengthening product practice, prioritisation, commercial judgement and customer-centric thinking.
- Demonstrated success operating at Senior Product Manager level, owning complex digital products, platforms or customer journeys from strategy through delivery, adoption and optimisation.
- Proven experience delivering digital products in a highly regulated environment, with a strong understanding of risk, privacy, consent, governance and compliance-by-design.
- Proven experience building and delivering AI-enabled or agentic products, with hands-on product experience across agentic workflows, conversational experiences, evaluation, accuracy, guardrails and responsible AI practices.
- Strong end-to-end product management capability across strategy, discovery, prioritisation, MVP definition, experimentation, delivery and performance optimisation.
- Demonstrated ability to lead complex, cross-functional initiatives and influence senior stakeholders across Product, Design, Engineering, Data, Operations, Legal, Compliance and commercial teams.
- Experience leading and developing cross-functional product teams, including coaching Product Managers and creating clarity and momentum without relying on formal authority.
- Strong customer and commercial judgement, with the ability to balance user needs, business value, operational efficiency, scalability and risk.
- Strong technical fluency and data literacy, with the ability to work effectively with engineering teams, understand platforms and integrations, define meaningful success measures and make evidence-based decisions.
- Experience with customer communications platforms, conversational AI, contact centres, CRM, voice, messaging or omnichannel orchestration is highly desirable.
- Experience in financial services, lending, mortgage broking or property will be highly regarded.
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
We support our people in a variety of ways, but a few of the benefits that our people rave about include:
- A vibrant, relaxed, yet professional culture.
- Hybrid working arrangement designed to support work-life balance, while fostering meaningful connection and collaboration.
- A holistic wellbeing programs offering 24/7 support, including medical, mental health, and financial wellbeing services to enable our workforce to thrive at home and work.
- Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18-26 weeks leave for primary carers and up to 4 weeks for secondary carers.
- An additional week’s Loyalty Leave each year after reaching 3 years’ service.
- Wellness initiatives with a strong focus on psychological safety.
We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.
Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.
This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.
Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!
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