Senior Product Manager (ACRA)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Learn more about GovTech at tech.gov.sg.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Senior Product Managers at ACRA ensure our digital services effectively serve the business community while meeting regulatory requirements. At a high level, they shape and drive the product vision for assigned digital services, translating business and user needs into actionable development plans. On a day-to-day basis, they orchestrate product development by balancing user experience, technical feasibility, and business objectives - working closely with designers, developers, and stakeholders to deliver high-quality digital solutions.

The role involves gathering user requirements, prioritizing features, managing product backlogs, and coordinating with cross-functional teams to ensure timely delivery. Product Managers also analyze product metrics, gather user feedback, and continuously iterate on solutions to enhance service delivery. They serve as the bridge between technical teams and business stakeholders, ensuring that our digital services remain responsive to user needs while meeting regulatory standards.

What you will be working on

• You will be involved in planning and executing the full product lifecycle including the following:
• Crafting Custom Experiences for Each User Journey
• Engage the agency Product Owner to establish a clear vision for what the product should be and what is needed to get there
• Collaborate with business partners to define the product vision and mission and obtain key stakeholder buy-in
• Work out the product outreach and promotion strategies with business partners
• Define the product go-to-market strategy and work with relevant partners to execute the plan
• Designing, Testing, and Iterating Through Experiments
• Design, test, and iterate through experiments to improve the user journey
• Manage the product budget through expenditure monitoring, cashflow management, and securing funding
• Develop the workplan with the product team
• Provide sufficient resources for product development, including procurement of software, hardware, and ICT professional services
• Monitoring, Capturing, and Studying User Behaviour
• Conduct user studies to understand their needs and problems
• Analyse data to uncover usage patterns that can inform product decisions
• Research the industry to understand complimentary and competing solutions
• Collecting, Analyzing, and Presenting User Interest
• Translate the product strategy into technical, detailed, actionable plans for business and vendor teams
• Understand the developers’ needs and if necessary support them in exploring emerging tools and techniques that can meet their needs
• Analysing and Studying User Segments
• Formulate strong proposals by evaluating the pros and cons of different solutions and provide compelling justifications for them
• Consider how the services could be delivered for different market segments and prioritize feature development
• Creating Data-Driven Analytics and Insights
• Create data-driven analytics and insights for action and to make appropriate trade-offs
• Coordinate efforts across multiple functions including marketing, legal, and finance
• Co-create with the Product Owner to draft the budget papers to seek resources for the product's development
• Driving User Growth
• Drive user adoption and growth through increased engagement, expanding types of features, and higher usage in a financially sustainable manner
• Maintain a wide network with key user agencies and central government product teams to seek opportunities for product collaborations
• Participate in public-speaking engagements to raise awareness of the product and gain more users
• Keeping Things Organized
• Run efficient meetings to keep stakeholders and product team members updated
• Prioritize, plan, and track what needs to be done
• Document key information and decisions about the product
• Be responsible for securing funding and monitoring expenses
• Compliance and Governance
• Ensure that Product meets security and performance requirements (SSAT, VAPT, Performance Testing)
• Adhere to compliance requirements and audits (IM, AGO, QMS, etc.)

What we are looking for

• Degree in Computer Science, Infocomm Technology, Engineering or related subject area with minimum 5 years of relevant experience. Candidates with more years of experience will be considered for more senior roles
• Prior working experience in product management, IT business analysis, application solutioning design and testing
• Experience in modern product development/management technologies and practices such as Agile, Cloud, Design Thinking, and Product-Centric Development will be strongly preferred.
• Working directly with engineers, designers and other product managers (ideally at least 5 years).
• Strong analytical, conceptualisation and problem-solving skills
• Good communication skills with the ability to pitch ideas and influence
• A driven and motivated personality with an inquisitive mind
• Ability to learn and apply
• Relevant certifications such as CITPM, COMIT, PMP, and Certified Scrum Master.

We are an equal opportunity employer and value diversity at our company as we believe that diversity is meaningful to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. This includes generous leave benefits to meet your work-life needs. We trust that you will get the job done wherever you are, and whatever works best for you – so work from home or take a break to exercise if you need to*.

We also believe it’s important for you to keep honing your craft in the constantly-evolving tech landscape, so we provide and support a plethora of in-house and external learning and development opportunities all year round.

Subject to the nature of your job role that might require you to be onsite during fixed hours.

Please note that this will be a 2-year fixed term contract.