Senior Product and Programme Manager | S-4 | Financial Support Centre of Excellence | Multiple Locations | Internal Mobility
Santander · Milton Keynes ·
- Work mode
- Hybrid
- Seniority
- Senior
- Employment
- Part time
- Category
- Project management
IT STARTS HERE
Santander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Retail & Business Banking Division focuses on the complete needs of our customers, aligned to our group structure and ambitions as a global business.
The division covers all products – Current Accounts, Savings, Cards, Unsecured Personal Loans, Mortgages, Insurance, Investments. It also includes customer interactions across branches, Work Cafés, contact centres, and wealth and digital channels.
It's also the home of our Financial Support and Vulnerable Customer teams, Santander brands Cater Allen and cahoot, as well as our universities programme.
THE DIFFERENCE YOU MAKE
Financial Support is looking for a Senior Product & Programme Manager based out of Unity Milton Keynes, Bradford or Glasgow.
Financial Support (FS) is a Centre of Excellence (CoE) and consists of c. 600 colleagues supporting customers struggling with their finances across all Retail and Business Banking portfolios.
The CoE is made up of four areas; the contact centre, customer journeys, strategy and COO teams. This role sits within the COO team.
The successful candidate will provide leadership and direction to the Financial Support Product Team who own the systems and tools used by front line colleagues in their support of customers. They will be responsible for developing and implementing the strategic infrastructure plan, including integration of TSB.
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
Leading the Financial Support product (infrastructure) team, consisting of 15 colleagues, and five direct reports.
Business Ownership of Financial Support’s systems and tools, including establishing, maintaining and deploying the strategic infrastructure plan.
Managing Financial Support’s TSB integration workstream and deputising for the FSCoE COO / Director Financial Support as required.
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
Product Management, Programme Management, Change Management, or a related delivery leadership role (required)
Experience delivering business and customer outcomes through systems implementation, process automation, or optimisation (required)
Experience managing complex dependencies across multiple projects, workstreams, and stakeholders (required)
Track record of defining product roadmaps through the product lifecycle, and translating business strategy into executable delivery plans (preferred)
Commercial experience managing third-party suppliers, vendors, or strategic partners (preferred)
People management and leadership experience (required)
Experience presenting programme status, risks, and strategic recommendations to senior leadership (required)
Experience within regulated industries such as Financial Services, Banking, Insurance, or Telecommunications (required)
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range:
£68,662.00 - £102,994.00 per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
For further Guidance please visit Internal Mobility - Candidate Guidance.
If you want to know more about the opportunity:
Please contact Tom Snodgrass – [email protected]
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