Senior Principal Software Engineer - IT

Platform Modernization

• Lead migration of Global Applications into Scoped Applications.

• Refactor legacy customizations into reusable, upgrade-safe platform components.

• Reduce technical debt while improving maintainability and platform performance.

• Modernize legacy implementations to align with current ServiceNow architecture and best practices.

Workflow Modernization

• Assess existing Legacy Workflow implementations and migrate them to Flow Designer.

• Design reusable Flows, Subflows, Actions, and Flow Logic.

• Replace legacy automation patterns with modern event-driven Flow Designer solutions.

• Establish reusable automation patterns for future development.

AI-Assisted Development

• Leverage ServiceNow Now Assist, Build Agent and other AI-assisted development capabilities to improve engineering productivity.

• Evaluate, validate, and govern AI-generated workflows, applications, and code.

• Establish best practices for responsible AI adoption within ServiceNow engineering.

Application Engineering

• Design and develop enterprise applications using App Engine.

• Configure Forms, Workspaces, UI Builder, Service Catalog, Flow Designer, IntegrationHub, and Now Experience components.

• Develop reusable scoped applications and shared platform components.

• Create secure, scalable, upgrade-safe ServiceNow solutions.

Integration Engineering

• Design and implement integrations using REST APIs, IntegrationHub, MID Server, Import Sets, Transform Maps, Service Graph Connectors, and event-driven integration patterns.

• Support enterprise integrations with ERP, HR, Identity, Security, DevOps, Cloud, Asset Management, and monitoring platforms.

Engineering Excellence

• Implement source control, CI/CD, Automated Test Framework (ATF), and deployment best practices.

• Perform code reviews and technical assessments.

• Troubleshoot complex platform issues and optimize platform performance.

• Produce technical documentation and reusable engineering standards.

  Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field, or equivalent experience.

• 10+ years of enterprise software engineering experience, including at least 7+ years of hands-on ServiceNow platform development and architecture experience.

• • Demonstrated experience migrating Global Applications to Scoped Applications.

• • Experience converting Legacy Workflow to Flow Designer.

  • • Strong expertise in App Engine, Flow Designer, IntegrationHub, ServiceNow Studio, UI Builder, and Workspace development.

  • • Strong JavaScript and ServiceNow scripting experience.

    • Preferred Qualifications:

    • • ServiceNow CSA, CAD, and relevant CIS certifications.

    • • Experience with ATF, CI/CD, Git, and DevOps integration.

    • • Experience with ITSM, ITOM, ITAM, SPM, HRSD, CSM, or SecOps.

    • • Experience modernizing large enterprise ServiceNow environments.

    • • Experience driving AI-assisted development adoption.

      Compensation
      Dell is committed to fair and equitable compensation practices. The salary range for this position is USD $156,400 - USD $202,400
      
      Benefits and Perks of working at Dell Technologies
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