Senior Platform Engineer (US)

We are seeking a Senior Platform Engineer to provide US-hours production support and platform engineering for the Product Catalog application. This role focuses on diagnosing and resolving connection, latency, and stability issues across the AWS-based Product Catalog stack, including Apigee, Rancher/Kubernetes, and the C# services.

The engineer will work closely with existing offshore resources and key stakeholders to ensure application reliability and performance during US business hours.

Requirements
AWS Cloud

• Hands-on experience troubleshooting production workloads in AWS
• Familiarity with core services backing an enterprise app (e.g., compute, database, networking, load balancing, monitoring)

Apigee / API Gateway

• Experience with Apigee / Apigee X (or similar API gateway) in a production environment
• Ability to debug API failures, timeouts, policy issues, and routing problems

Rancher / Kubernetes

• Strong working knowledge of Kubernetes concepts (pods, deployments, services, scaling)
• Experience using Rancher (or comparable tooling) for cluster and workload management
• Ability to diagnose pod instability, restarts, resource constraints, and related performance issues

C# / Application Services

• Proficiency in C# and .NET, especially for API and service‑oriented architectures
• Strong debugging and troubleshooting skills in distributed systems

Rules / SQL (Nice-to-Have but Important)

• Experience with rules engines or rule-based business logic
• Strong SQL skills for performance analysis and data troubleshooting
• Willingness and aptitude to learn Product Catalog's rules model and support rules work similar to our Senior Engineers over time

General

• Proven track record providing production support for complex, multi‑tier applications
• Strong analytical and problem‑solving skills; comfortable owning issues end‑to‑end
• Good communication skills for working with both technical teams and business stakeholders during active incidents with the team.

Responsibilities

• Provide US-hours production support for Product Catalog, focusing on connection, latency, and general performance issues.
• Triage and troubleshoot issues across the AWS, Apigee, Rancher/Kubernetes, C# services, and database layers.
• Investigate and resolve problems with API calls, including timeouts, missing logs, and routing/connection failures.
• Collaborate with offshore teams who implemented the AWS migration to stabilize and optimize the current environment.
• Work with Product Catalog stakeholders to identify root causes and drive sustainable fixes, not just workarounds.
• Support and optimize the C# codebase that powers Product Catalog and its API integrations.
• Develop proficiency in Product Catalog's rules engine and SQL-based rules storage, gradually taking on non‑production rules work to offload Sr Support Engineers.
• Participate in knowledge sharing and documentation to reduce single‑point‑of‑failure risk within the Product Catalog team.

Working conditions

• Cover US Business Hours: 9:00 AM – 6:00 PM EST

Why work with us?
Our Culture

• Open communication and a focus on psychological safety;
• Recognition of achievements and contributions;
• Collaboration across multicultural teams;
• Less bureaucracy, more focus on results.

Hiring Process

• Intro call
• Technical Interview
• Manager Interview
• Client Interview
• Pre-offer stage + Reference Check (if requested)
• Official Offer