Senior Pega Production Support Engineer (Pega CSSA, Application Operations, Incident Management, Case Management)
Astra North Infoteck Inc. · Toronto, Canada ·
- Seniority
- Senior
- Category
- Support
- Experience
- 8+ years
Pega Senior System Architect (CSSA) | Pega Platform | Production Support | Application Operations | Case Management
Job Description
Skills Required
• 8–10 years of IT experience, with significant experience working on Pega Platform projects.
• Pega Certified Senior System Architect (CSSA) certification is mandatory.
• Strong experience in:
• Application Operations Support
• Production Support environments
• Hands-on experience with:
• Incident management
• Problem management
• Change management processes
• Good understanding of:
• Pega architecture
• Case management
• Integrations
• Business process implementation
• Experience troubleshooting production issues and performing root cause analysis.
• Knowledge of deployment and release management processes.
• Strong communication and stakeholder management skills.
• Must be eligible for security clearance/background verification requirements.