Senior Payroll Officer

Universal Store
From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.
Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Front Runner, Abrand, Rusty, Lioness, Motel. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.
No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.

The OpportunityWe're looking for a motivated and experienced Senior Payroll Officer to join our People team and play a key role in delivering a seamless payroll experience for more than 2,000 team members across our group. This is a great opportunity for someone looking to step up, broaden their responsibilities and make a real impact in a growing retail business.

Reporting to the Payroll Manager, you'll lead our weekly payroll cycles, navigate complex payroll and Award matters, and be one of the go-to people for all things payroll. From supporting leaders with payroll queries to identifying smarter ways of doing things, you'll play a key role in ensuring our people are looked after behind the scenes. You'll also support and mentor junior team members, sharing your expertise and helping build a high-performing payroll function.
Key responsibilities include:

Taking the lead on delivering accurate and timely payroll for 2,000+ team members
Partnering with leaders across Retail, People & Culture and Finance to provide payroll support and advice
Interpreting Awards, payroll legislation and employment conditions to ensure compliance and accuracy
Managing payroll changes including new starters, promotions, transfers and terminations
Investigating and resolving payroll queries with a focus on delivering a great employee experience
Preparing payroll reporting, reconciliations and compliance activities including superannuation and PAYG
Identifying smarter ways of working and driving continuous improvements across payroll processes, systems and workflows
Supporting payroll projects, audits and system enhancements that help set the team up for success
Mentoring and supporting junior payroll team members, sharing your knowledge and helping them grow their capability and confidence
Helping create a payroll experience that's accurate, efficient and genuinely people-focused

About YouYou love solving problems, working with numbers and finding better ways of doing things. You're confident navigating complex payroll matters, building relationships across the business and sharing your knowledge with others.
You'll bring:

Previous experience in a Senior Payroll Officer, Payroll Team Leader or similar role
Experience in a retail or multi-site environment and Dayforce experience will be highly regarded
Strong end-to-end payroll experience within a medium to large organisation
Solid knowledge of payroll legislation, Awards, superannuation and taxation requirements
Experience interpreting Awards and providing payroll guidance to stakeholders
Confidence managing payroll reporting, reconciliations and compliance obligations
Strong attention to detail, problem-solving skills and a continuous improvement mindset
Excellent organisational skills and the ability to manage competing priorities
Strong stakeholder management skills and the ability to build trusted relationships
Confidence working with payroll systems and Excel
A collaborative approach, with experience supporting and mentoring team members

What We Offer

A vibrant, collaborative workplace culture with a supportive and growth driven leadership team
Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare
Free on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm
Learning & Development opportunities - Grow your career with us!
Hybrid working arrangements with flexibility to work from home
Salary sacrificing and novated leasing options
Company paid parental leave
Wellbeing support through Sonder and regular wellness initiatives
Regular social events and team activities

Our Values

Care for Everyone
Here to Help
Make it Work
Better Than Good
Contribute

Ready to take the next step?
Apply now with your resume and cover letter showcasing your interest and experience!