Senior / Patient Service Associate (Full-time)
NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD · Singapore ·
- Seniority
- Senior
- Employment
- Full time
- Visa sponsorship
- Yes
- Company size
- 501-1000
Provides patient-facing administrative support in a neuroscience clinic, handling registrations, billing, appointments, and teleconsultation assistance in Singapore.
Responsibilities:
- Provide and maintain high standard of service excellence to patients, caregivers, and colleagues.
- Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time.
- Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary.
- Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly.
- Handle counter duties with precision for accurate registration and billing.
- Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails.
- Provide financial counselling with knowledge of financial schemes available to patients.
- Ad-hoc duties as assigned.
Requirements:
- Minimum GCE 'N' level.
- Service-oriented with a pleasant disposition.
- Demonstrate strong interpersonal skills and effective teamwork.
- PC / computer literacy and able to multi-task in a fast-paced environment.