Senior Partner Solutions Architect - ITSM

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Atlassian's growth in the service management market continues to accelerate with the rapid growth of Jira Service Management. Our channel partners play an essential role in this growth and the success of our customers. Atlassian is looking for a Sr. Partner Solutions Architect to help grow our channel partners focused on the service management market. Your pre-sales to post-sales consulting experience and architecting skills are crucial in enabling and supporting channel partners. You'll join an established team within Atlassian that's on a mission to assist Solution Partners build an enterprise-focused JSM Service Business/Professional Services.

You will collaborate with the Partner & Alliance teams, Partner managers, Marketing, Sales, and Product and play a key part in a global team dedicated to ensuring the success of new and existing partners in one of our fastest-growing segments. By partnering with other Atlassian Team members, you will utilize your knowledge and experience as a Partner Solutions Architect to help drive ITSM channel partner success.

Responsibilities

• Work within the Partner Solutions Acceleration team to develop the enablement strategy to grow and accelerate our Service Management partner eco-system.

• Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices through building collateral such as ESM solutions, blueprints, and reference architecture.

• Support ITSM channel partners through various stages of a Deal Cycle from sourcing deals, pre-sales to post-sales, by providing technical expertise and thought leadership that helps partners effectively deliver to customers.

• Partner with Channel teams to develop compelling account strategies, helping Atlassian drive our service management solution (Jira Service Management) within our partner community.

• Contribute to the evolution of practices through resource sharing, feedback loops, etc.

• Partner with product management to identify areas of opportunity to advance Atlassian's product line; be a key source of market feedback into the product organization from channel partners.

• Develop and deliver channel partner technical enablement workshops that drive partner success.

• Chip in on thought leadership, including representing Atlassian at conferences, and partner events.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Qualifications

• Have proven experience interacting with channel partners from pre-sales, consulting, or delivery capacity, and post-sales.

• You are an ITSM/ESM Architect, that is willing to put hands on keyboard and architect from ref architecture to solutions.

• You share a passion for new ways of working in ITSM/ESM , you ask tough questions that inspire customers to explore changes to their approach to ITSM/ESM

• Be a creative problem solver who can interpret sophisticated problem statements with the ability to deliver innovative solutions that unlock better ways of working.

• Excel at boiling these down into simple solutions while collaborating with channel partners and sales teams to deliver winning solutions

• Love to learn, are open to giving and receiving feedback, tolerate failure, love to win, and are passionate about making partners successful.

• Still, reading? Strong familiarity with Atlassian products is desired. Have you reviewed and played with Jira Service Management product?

• You're well versed with common ITSM frameworks (IT4IT, ITIL 4, DevOps) and how they play a crucial role in the evolution of Service Management in enterprise organizations.

CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.