Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Partner Account Manager Senior - Nordics

Are you a consultative SaaS sales professional responsible for driving revenue growth and bringing in net new business from partners, prospects and current customers? As a Sr. Partner Account Manager, you will work to help expand our industry-leading partner ecosystem. The Partner team is responsible for opening new routes to market by helping partners build and sell customer experience offers at speed and scale and grow strategic partner relationships.

Major focus areas of this role are:

• Manage the sale of Genesys solutions through named partners and opportunities.

• Drive a business plan that allows us to scale our solution sales with partners.

• Drive strategic enablement of Partners to attract, develop and maintain relationships with various key partners and throughout the entire customer journey lifecycle.

• Build preference for Genesys customer experience and services within partners’ portfolios and sales teams.

• Drive sales results and pipeline development within key partners working closely with sales and alliances to close customer opportunities, manage forecasts and pipelines.

• Strategic expansion of partners to accelerate growth, by recruiting and gaining the commitment of targeted partner relationships.

• Deliver and execute viable joint partner business and marketing plans to achieve growth.

• Align closely with the direct sales teams to provide partner visibility internally and externally.

• Structure and negotiate partnership agreements that lead to incremental value and capabilities.

• Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies.

We look for individuals who have a proven track record of over-achieving and who like to WIN!

Why work for Genesys?

• You have the opportunity to drive the business through accurate forecasting and strategic partner planning.

• You have the opportunity to create dynamic sales presentations working with industry best technical experts and educating your partner community.

• You will have a unique opportunity to understand our customer's strategies and help drive sales using our unique solutions.

• You will have the ability to own and develop your territory working closely with Genesys colleagues to achieve shared success.

• Demonstrate your proven abilities to create relationships with executives, stakeholders, and key influencers with both partners and customers.

• Work for a Magic Quadrant leader with a focus on AI innovations.

What do you need to have?

• Proven experience communicating, negotiating, and closing with executives and stakeholders

• Proven experience understanding customer and partner needs and being able to articulate solutions

• Increase your pipeline within current and recruited partners

• 5+ years of sales experience (Cloud or SaaS based software sales preferred)

• Fluency in Swedish and English

• Demonstrable ability to lead a complex sales cycle, with a track record of successful revenue attainment

• BS or BA degree or equivalent work-related work experience

• Ability to travel up to 50%

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.