Senior Operations Manager

Position Summary

The Senior Operations Manager will play a key role in driving operational excellence, service quality and exceptional hospitality experience. The role will provide strong operational leadership, supporting the consistent delivery of food and hospitality services while identifying opportunities to improve efficiency, quality and guest satisfaction.

The successful candidate will bring strong operational, leadership, communication and hospitality skills, with the ability to work collaboratively across functions, manage competing priorities and translate business objectives into effective day-to-day operations.

Job Responsibilities:

• Lead and oversee the overall operations for client accounts, ensuring consistent service delivery and operational excellence.

• Develop and implement operational plans aligned with business objectives and client expectations.

• Build and maintain strong relationships with the client, acting as a key point of contact for operational matters.

• Conduct regular business and performance reviews with the management team and client, providing updates, insights and action plans.

• Monitor financial performance, budgets and cost management to achieve agreed business targets.

• Track operational KPIs and customer satisfaction metrics, driving continuous improvement where required.

• Lead and develop the operations team, providing coaching, guidance and performance support.

• Ensure high standards of food quality, service delivery and overall guest experience are consistently maintained.

• Promote a strong culture of food safety, workplace safety, compliance and risk management.

• Ensure company policies, procedures and operational standards are implemented consistently across the account.

• Identify and implement opportunities to improve operational efficiency, productivity and service quality.

• Lead the implementation of new programmes, initiatives, events and operational projects for the client.

• Maintain oversight of operational standards and performance, driving continuous improvement and addressing operational priorities as required.

• Prepare and submit accurate operational, financial and performance reports within agreed timelines, while supporting other duties as required.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Food & Beverage Services Management, Hospitality/Tourism/Hotel Management, Business Studies/ Administration/Management or equivalent professional experience

• At least 5 year(s) of working experience in the related field is required for this position

• Preferably specializing in Hospitality/Food & Beverage/Restaurant Service or equivalent

• Excellent interpersonal and communications skills, able to liaise with all employees

• Resilient & ability to perform under pressure excellent communications & interpersonal skill