Senior/Operations Coordinator

Key responsibilities

1. Team leadership

• Assign and prioritise daily work for OA-Scheduling and OA-Logistics, and keep a cross-cover rota so every task has a backup.

• Check the team's output daily before it goes to the Senior OE.

• Act as the bridge between the Senior OE, site supervisors and the admin team.

2. Deployment and attendance administration

• Submit the daily manpower deployment sheet to the Senior OE for approval by the agreed cut-off.

• Execute pre-approved same-day relief and inform the Senior OE.

• Compile attendance, MC, AL, no-show and overtime records, and highlight sites without a cleaner or needing relief.

• Track lateness and warning-letter records and flag repeat cases.

• Prepare data packs for hiring, termination and re-deployment decisions.

3. Manpower and compliance administration

• Maintain the cleaner database (Work Permit expiry, passport, security pass, dormitory, insurance) with alerts at 60 and 30 days before expiry.

• Prepare MOM documents: levy, IPA, insurance and the onboarding checklist for new cleaners.

• Handle onboarding and offboarding administration, and keep records of transfers, resignations and new deployments.

• Keep employee and client information confidential.

• Ensure/apply PTW is available before job commencement.

4. SOP and documentation control

• Draft/drive SOPs under the Senior OE's guidance, following the standards set by Corporate. Daily cleaning: retail, office, toilet. Support: chemical handling, machine use, key handling, MC/no-show process, site handover/takeover.

• Maintain the master SOP file

• Diploma in Business Administration, Operations

Management, HR or a related field

• 3–5 years of administrative or operations support experience

• At least 1 year supervising or leading staff

• Strong Excel (lookups, pivot tables) and Word

• Experience with document control or SOP writing

• Meticulous, organised, and able to handle confidential information

• Fresh graduates are welcome