Senior Network Engineer - Tech Refresh (1 year contract) Shift Work

Key Responsibilities:

1. Incident Leadership (Command & Control)

• Lead major incident bridge calls and take command of triage activities

• Own engagement strategy, ensuring the right teams are mobilized quickly

• Direct troubleshooting efforts across multiple network domains

• Make real-time decisions on escalation, prioritization, and recovery actions

• Maintain clear control of incident flow, ensuring focused and efficient resolution

2. Technical Execution

• Drive coordinated troubleshooting across technologies including routing, switching, firewalls, load balancing, and network security

• Identify service impact and validate findings with technical teams

• Anticipate failure scenarios and guide mitigation strategies

3. Communication & Business Alignment

• Translate technical issues into clear business impact statements

• Provide accurate, timely updates to stakeholders and leadership

• Ensure consistency and clarity in all incident communications

• Maintain alignment between technical actions and business priorities

4. Governance, Quality & Continuous Improvement

• Ensure all incident records are complete, accurate, and meet enterprise standards

• Enforce adherence to incident management processes and controls

• Identify patterns, recurring issues, and systemic risks

• Drive follow-ups that improve network stability and prevent repeat incidents

• Maintain and enhance documentation, playbooks, and knowledge artifacts

Required Skills & Experience:

Critical Skills

• Proven experience leading or directing major incident triage

• Deep troubleshooting expertise across core network technologies (routing, switching, firewalls, load balancing, WAN/LAN)

• Ability to interpret data from monitoring and logging platforms

• Strong analytical thinking and structured problem-solving

• Excellent verbal and written communication skills across technical and executive audiences

• Ability to operate effectively in high-pressure, time-critical situations

Preferred Skills

• Exposure to SDN and cloud networking (e.g., Cisco ACI, NSX, SD-WAN)

• Experience with automation (Python, Ansible, APIs)

• Familiarity with Agile tools and workflows (JIRA, Confluence)

• Knowledge of configuration and network modeling tools (e.g., HPNA, Forward Networks)

• Experience in financial services or other highly regulated environments

Work Schedule / Shift Pattern

This role operates within a 24x7 follow-the-sun Global Network Operations environment and requires flexibility to support continuous technical and operational coverage.

Work schedules and shift patterns will be aligned to regional business and operational needs and may include weekends, public holidays.