Senior Merchandising Operation Executive

About this role
We are looking for a hands-on and results-driven Senior Operations Executive to support the execution of nationwide field marketing and merchandising projects. This role is responsible for ensuring smooth day-to-day operations, manpower fulfilment, and consistent execution quality across assigned accounts.

Key Responsibilities

• Oversee daily field operations to ensure campaigns and merchandising activities are executed effectively across assigned accounts.
• Monitor manpower deployment and headcount fulfilment, and coordinate with the recruitment team when additional resources are required.
• Track project KPIs and performance metrics, identify operational gaps, and implement corrective actions.
• Conduct regular field visits to audit execution compliance, coach team leaders, and maintain service standards.
• Resolve day-to-day operational issues and coordinate with internal stakeholders to ensure timely project delivery.
• Participate in weekly, monthly, and quarterly business reviews and provide recommendations for continuous improvement.

Requirements

• At least posses SPM or Diploma/ Bachelor’s Degree in Business Administration, Operations Management, Marketing, or a related field.
• Minimum 3–5 years of experience in operations, field marketing, merchandising, or FMCG environments.
• Strong analytical and reporting skills, with proficiency in Microsoft Office applications.
• Experience in managing field teams and handling operational challenges in a fast-paced environment.
• Excellent organisational, problem-solving, and communication skills.
• Results-oriented with strong ownership and leadership capabilities.
• Possess own transport and willing to travel and work on weekends when required.