Senior Manager - Software Asset Management at Hapag-Lloyd AG – Chennai | Jobyssey

This is a critical role for Hapag-Lloyd, focused on establishing robust Software Asset Management (SAM) function that ensures every software asset — whether deployed in the cloud, on-premises, or onboard a vessel — is compliant, cost-efficient, properly procured, centrally governed, and strategically aligned with business needs, without compromising on quality or industry standards.

Senior Manager – SAM will be part of the Run Cost Efficiency (FinOps) team, responsible for managing Hapag-Lloyd’s overall software cost. Senior Manager - SAM will oversee the end-to-end software and contract lifecycle, ensuring that software / SaaS are appropriately procured, optimally utilized, cost-controlled, and that contracts are strategically negotiated during renewals.

Lead should enhance SAM maturity level from scratch by adhering to FinOps principles.

Key Deliverables & Governance Artefacts

SAM Charter & Policy Framework (published and board-approved)
Software Asset Register (SAR) — complete, current, audit-ready
Monthly SAM Governance Report (compliance, spend, renewal pipeline, risks)
Effective License Position (ELP) Reports — per product, per renewal cycle
Vendor Audit Evidence Packs — maintained per strategic software publisher
Software Lifecycle Calendar — 18-month rolling view with automated alerts
True-Up Calculation Workbooks — traceable, tool-validated, version-controlled
Software Compliance Risk Register — quantified exposure by vendor
SAM Toolchain Architecture & Integration Map
Harvest Optimization Reports — savings identified, realized, and tracked
AI & ML integration and automation

Responsibilities
Establish SAM Charter/Framework in Hapag-Lloyd for all Softwares/SaaS applications
End-end management software asset lifecycle (SLDC) ensuring activities such as procurement, deployment, usage tracking, renewal, and retirement are executed either directly or in collaboration with responsible teams
Volume licensing management, SaaS licensing management (AWS & Azure), Contract negotiations and interacting legal terms during re-negotiations
Monitor usage and entitlements to identify opportunities for consolidation, savings, and license reallocation (Harvest Optimization)
Work with 3rd party SAM tools like Flexera, ServiceNow, Nexthink to deliver effective License Position reports on selected software products during renewals
Maintain the accuracy of the data in the Asset Management System according to Service Level Agreements (SLAs) and responsible to maintain, update, track and report on all Software/SaaS applications
Work with procurement and IT support teams to process purchase requests for software
Support audits and compliance initiatives with accurate software inventory, license documentation
True-up policy management and tracking renewals

Stakeholder interaction
Run Cost Efficiency (FinOps) team
CCoE, Cloud Operations Center team
Finance and Procurement teams
Product owners
CISO, Legal and Compliance teams

Technical Competency Requirements
Competency Domain
Required Technical Skills
Tools / Standards
SAM ToolingPlatform administration, connector configuration, data normalization, ELP modellingFlexera One, ServiceNow ITAM, NexthinkCloud LicensingAWS cost management, Azure licensing tiers, Reserved Instances, Savings Plans, Hybrid BenefitAWS Billing Console, Azure Cost Management, Microsoft 365 Admin CenterEnterprise SoftwareVolume licensing mechanics, product use rights, metric interpretation (processor, core, user, device)Microsoft EA/MPSA, Oracle ULA, SAP, IBM PVUDiscovery & InventoryEndpoint discovery, software normalization, CMDB reconciliation, shadow IT detectionFlexera Discovery, ServiceNow Discovery, Nexthink, TaniumITAM FrameworksLifecycle governance, risk management, data quality management, audit defense methodologyISO 19770-1/2, ITIL 4, SIAMData & ReportingKPI design, dashboard development, ELP report construction, TCO modellingServiceNow Reporting, Power BI, Flexera Analytics, Excel advanced modelling

Bachelor’s degree in information technology, Finance, Business Administration, or a related field
10 - 15 years of relevant experience in Software Asset Management (SAM), IT Asset Management (ITAM), or related domains
Strong understanding of SAM tools (e.g., Flexera, ServiceNow SAM, Nexthink)
In-depth understanding of software licensing models (Microsoft, Adobe, Oracle, SAP, SaaS, etc.)
Good communication and stakeholder management skills.

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