Senior Manager, Process Engineer

Job Description: Summary
The Senior Manager, Process Engineering will be responsible for leading and managing the Senior Site Engineers that own the automation performance, systems optimization, and facility infrastructure at the automated distribution centers (DC). This leader ensures that the on-site engineering team maintains and improves automation uptime, warehouse systems performance and stability, material flow and movement, labor planning and utilization, and oversight of facility assets and infrastructure. The role leads the continuous improvement strategy across the supply chain using data analytics and lean six sigma methodology to improve the overall cost and service of the automated DCs and creates and updates “one best way” of working. This role is crucial for the effective long term operation of our new supply chain facilities.

Responsibilities
• Lead and develop a team of Process/Industrial engineers and facilities professionals across multiple locations
• Own the process engineering strategy and continuous improvement for the automated warehouse operations
• Lead and support the optimization of automation, material flow, labor, and warehouse processes
• Develop capacity, throughput, labor, productivity, and cost models to support operational and strategic decisions
• Partner with cross-functional teams to improve end to end performance at the sites
• Establish, manage, and improve engineering and operational KPIs
• Ensure facilities and warehouse material handling equipment is maintained and activities meet safety, regulatory, building code, and company requirements
• Manage external vendors, contractors, integrators, and business partners
• Drive standardization and best practice (“One Best Way”) deployment across the automated distribution center network

Qualifications
• Bachelors degree in Industrial Engineering or equivalent
• 7+ years of Industrial engineering experience (Distribution or Fulfillment)
• 3+ years experience leading and managing a team
• Experience developing engineered labor standards (MTM, MOST, Time Studies, etc.)
• Strong communication skills, proven leadership and project management experience
• Solid understanding of WMS, WCS, WES and RMS architectures and interactions within an automated DC
• Working knowledge of goods to person automation or similar systems
• Experience using data analytics to make decisions and drive results
• Working knowledge of lean principles and capable of applying to day to day operations for improvement
• Experience with AutoCAD
• Ability to manage and understand technical issues related to facility infrastructure
• Experience leading or coordinating maintenance activities
• Experience managing external vendors, integrators, and contractors

Preferred Qualifications
• Multi-site support experience
• Certification in standard data work measurement techniques (MOST, MTM, MSD, Ease, etc.)
• Green Belt Certification or higher
• Experience in either design, commissioning, or qualification of highly automated warehouse systems
• Experience with CMMS software
• Strong understanding of warehouse and automation systems architecture and can analyze for improvements, issue resolution, and maintenance
• Experience managing preventative maintenance programs for warehouse equipment and facilities
• Broad understanding of end-to-end supply chain and logistics processes

Leadership
• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.

Physical Demands / Working Environment
• Work performed in a typical office or warehouse environment
• Ability to travel as needed, up to 40%.

Additional Info/Competencies:

Data and Digital Literacy: Leverages data analysis tools to explore highly complex data, develops and tests hypotheses, uses data to influence strategic work, and builds and presents insights. Identifies, implements, and drives technology change within scope of work. Uses visualization tools to represent data and construct coherent stories to influence decisions.

Business Acumen: Develops, evaluates, and implements proposed business cases for projects and initiatives. Influences business stakeholder decision-making. Translates business requirements into strategies, initiatives, and projects, aligns them to business objectives, and drives the execution of deliverables. Demonstrates deep expertise of Supply Chain Distribution, Fulfillment, and Transportation. Builds and articulates the business case and return on investment and delivers work that has demonstrable value. Develops new, organization-wide processes and ways of working.

Engineering Economics: Advises others on a variety of financial tools, techniques, and approaches. Builds multiple business cases to provide comparisons and fully realized options. Conducts and documents analyses of a variety of financial data and cost drivers. Oversees financial analysis to evaluate automation and systems performance. Evaluates financial data and ensures return-on-investment performance according to financial plans. Anticipates the potential impact of decisions based on financial data analysis.

Advanced Analytics: Applies data analysis and data modeling techniques to establish, modify, and maintain data structures and associated components. Utilizes designated data analysis software (both internal and external) to analyze business data. Applies specific computing languages and tools in machine learning (for example, R, Python). Supports the identification and application of statistical techniques based on requirements Conduct statistical experiments (for example, hypothesis tests, confidence intervals) and builds statistical models.

Process Flow Design: Interprets information to quantify the anticipated outcome of supply chain decisions. Can understand and perform typical tasks associated with receiving, put away, picking, and shipping product. Can identify and understand sources of loss across the end-to-end supply chain. Describes and improves basic logistical processes and subprocesses. Uses a variety of business process design tools and techniques. Examines, interprets, and explains workflow materials and documentation. Analyzes a process and associated business logic and offers recommendations based on analysis. Carries out business process design. Documents common obstacles and barriers for effective implementation.

Operational Excellence: Evaluates relevant industry practices from an operations perspective. Works to resolve obstacles to goals of several organizational functions. Advises others to carry out responsibilities based on understanding of key organizational functions. Designs awareness programs for multi- and cross-functional issues of the regulatory environment. Facilitates interrelationships between major functions and subfunctions. Recommends efficiencies in operational functions and One Best Way documentation wherever possible. Monitors organizational compliance with policies and procedures. Facilitates communications across departments to ensure a smooth workflow in the facility and related partner functions.

Influential Communication: Organizes thoughts and communicates credibly and concisely in a matrixed organization. Presents to and influences teams, customers, and clients, conveying complex information clearly and accurately and addressing ambiguity in a constructive manner. Independently assembles and prepares reports, materials, and storylines that have a structure and logical flow and are based on relevant, fact-based information. Influences the teams and leaders to take meaningful action based on sound recommendations. Seeks and provides constructive feedback, anticipates needs/questions, and responds appropriately.

Project Management: Maintains open communication among project participants and interested parties. Identifies project risks and vulnerabilities. Creates contingency plans. Conducts regular and ad-hoc project reviews with project teams, sponsors, and clients. Plans, estimates, staffs, organizes, and monitors significant projects. Utilizes preferred tools, techniques, and methods for estimating project costs and timelines. Builds a strategic roadmap that identifies and leverages synergies. Communicates reporting requirements. Creates monitoring and control mechanisms.

Continuous Improvement: Streamlines the critical workflow for executing key processes. Develops methods for improving and establishing controls for critical processes. Sets priorities for addressing process problems that limit performance. Develops scenarios for various system interventions that can be tested, refined, and implemented over time. Facilitates a culture of continuous improvement and widespread systems thinking. Analyzes findings from improvement cycles to ensure the success of interventions. Clarifies cause/effect relationships among factors that impact organization performance.

Partnership and Collaboration: Builds, maintains, and enhances effective internal and external partnerships. Influences outcomes and assists in communicating shared goals with diverse groups and parties. Identifies and addresses additional partner needs and educates partners on value creation. Communicates with other individuals or teams to solve shared problems. Identifies how changes in business strategy impact talent and recruiting strategies. Consults regularly with leaders of business unit(s) to advise on strategic talent decisions. Brings ideas and solutions to the business and team members. Promotes diversity and inclusion in the workplace.

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