Senior Manager - Performance Insight, GIAI (Singapore/ UK)

Job Summary

This role could be based in Singapore and UK. When you start the application process you will be presented with a drop down menu showing all countries, please ensure that you select a country where the role is based.

• Own the MI & Insight strategy and roadmap for GIAI, translating strategic priorities into a coherent portfolio of reporting, analytics and automation.

• Provide trusted, timely and decision-useful management information and insight that enables senior leaders and stakeholders to understand performance, risk, delivery and emerging trends for the function,.

• Lead the Performance Insight team and coordinate requirements across regions, reporting and visualisation capabilities that improve efficiency, consistency and decision-making.

Key Responsibilities

People and Talent

• Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.

• Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.

• Lead by example by role-modelling the Bank’s valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

MI & Insight strategy and roadmap

• Own and maintain the enterprise MI & Insight strategy, target state and delivery roadmap, aligned to GIAI priorities and stakeholder needs.

• Prioritise the portfolio of MI enhancements, balancing recurring reporting, regulatory and committee commitments, strategic change and emerging insight opportunities.

• Define clear success measures, governance, ownership and delivery milestones, and monitor progress, risks, dependencies and realised benefits.

Enterprise reporting and insight

• Lead the design and production of enterprise-wide reporting and insight packs for senior management, governance forums and other key stakeholders.

• Translate complex operational, audit and risk data into clear narratives, trends, drivers, exceptions and forward-looking insights that support decisions and action.

• Turning complex and imperfect data into clear insights that help senior stakeholders make better decisions.

• Building simpler, more automated and sustainable reporting processes, dashboards and insight products.

• Leading a collaborative team and partnering across regions and functions to solve enterprise-wide problems and continuously improve performance.

• Identify and deliver automation opportunities across reporting, quality checks, reporting production and distribution, with appropriate governance and human oversight.

• Oversee the design and maintenance of strategic dashboards and self-service MI, ensuring solutions are usable, documented, scalable and supported by a clear operating model.

Regional coordination and stakeholder partnership

• Coordinate MI requirements across regions and teams, establishing common priorities and enterprise standards while accommodating justified local or regulatory needs.

• Build trusted relationships with internal and external stakeholders to understand decisions they need to make, identify unmet insight needs and convert these into practical analytical products.

• Act as the senior point of contact for MI & Insight demand, managing expectations, resolving competing priorities and communicating delivery status and constraints.

Leadership, capability and risk management

• Lead, coach and develop a geographically distributed MI & Insight team, setting clear objectives, allocating work effectively and building capability in analytics, visualisation, automation and business partnering.

• Promote a proactive, curious and improvement-focused culture that moves the team from data production towards insight, challenge and measurable business impact.

• Ensure MI products and processes comply with data, information security, conduct and operational risk requirements, with proportionate controls and clear accountability.

Our Ideal Candidate

• 10+year experience leading management information, reporting, analytics or insight delivery in a large, complex organisation.

• 5+ years’ experience in internal audit as an auditor or working in MI or reporting team in audit function

• Demonstrated ability to produce senior executive or governance reporting and convert data into concise, decision-relevant narratives.

• Experience improving data quality, controls, dashboards and reporting processes, including automation and operating model change.

• Experience leading teams across locations and managing diverse stakeholder requirements and priorities.

• Banking, risk, controls or other regulated-industry experience is advantageous.

• No mandatory professional certification. Relevant qualifications in data, analytics, finance, risk, audit or business management are advantageous

• Business Communication: professional fluency. Additional languages are advantageous for regional stakeholder engagement.

Role Specific Technical Competencies

• Data Analytics and Insights

• Human and AI Collaboration

• Resilience and Adaptability

• Relationship Management and Communication

• Strategic and Proactive Mindset

• Design Thinking and Solution

• Product Thinking & Digital Solutions

• Automated Control Assurance & Exception Review

• Data Sourcing, Quality and Governance

• Governance Leadership

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers