General Statement of Job:
The Senior Manager of IT Infrastructure leads the strategy, security, and continuous improvement of SIS's cloud-first IT infrastructure across the Americas. This leader owns the company's Cloud, Systems Administration, Networking, and Help Desk functions and is accountable for advancing SIS's Zero-Trust strategy, in which all access is verified, identity is the perimeter, and the environment is centrally managed, monitored, and documented. SIS operates a predominantly Apple environment (approximately 90% macOS) supporting a 24/7 Global Security Operations Center, so the ideal candidate pairs senior leadership ability with hands-on depth in modern cloud, identity, endpoint, and network platforms. Working within an ITIL-based operational framework, the Senior Manager of IT Infrastructure sets technical direction, develops the team, guides IT policy and purchasing decisions, and partners with leadership to deliver a reliable, secure, and scalable platform. This role reports directly to the Director of Technology.
This position leads a multi-site team that includes a Help Desk Manager, Help Desk Staff, Systems Administrator, Network Administrators, and the newly created Senior Cloud Administrator roles across Culver City, Austin, Seattle, San Jose, New York, and LATAM.
Essential Job Functions:
- Lead and develop the Cloud, Systems, Networking, and Help Desk teams across North and South America, ensuring cohesive, efficient operations aligned with business needs and the technology roadmap
- Set and execute the strategic roadmap for IT policy, infrastructure modernization, security, and purchasing, advancing the company's cloud-first, Zero-Trust strategy in which all access is verified
- Own the identity and access management strategy, directing the migration to a centralized Identity and Access Management platform (for example, Okta, Ping, or JumpCloud) that delivers Single Sign-On, multi-factor authentication, risk-based authorization, and automated joiner/mover/leaver lifecycle provisioning sourced from the authoritative HR system
- Provide expert oversight and technical direction for enterprise cloud and SaaS platforms, including Google Workspace, Box, AWS, and Microsoft Azure, ensuring availability, performance, security, and data governance
- Direct endpoint and security management across a predominantly Mac environment (approximately 90% macOS, balance Windows), including JAMF for Apple device management, Windows MDM, and SentinelOne, ensuring devices are encrypted, current, properly configured, monitored, and generating actionable alerts
- Lead the modernization of the network environment toward a single-vendor, single-pane-of-glass architecture (for example, Cisco Meraki) designed for high availability, including resilient firewalls, N+1 switching, wireless, certificate-based Wi-Fi, and built-in SD-WAN
- Establish centralized logging and integrate a Security Information and Event Management (SIEM) solution to correlate signals across identity, endpoint, cloud, and network, reducing time to detect and respond and supporting incident response
- Mature the ITIL-aligned operational framework—incident, problem, change, and configuration management—and drive the development of documented policies, procedures, and runbooks
- Own and drive best-in-class disaster recovery, business continuity, data protection, and backup strategies that support SIS's 24/7 enterprise
- Partner closely with Security Operations Center (Fusion Center) leadership to deliver a unified physical and information security strategy aligned with customer needs, business objectives, and industry best practices
- Drive lifecycle management and remediation initiatives across endpoints, infrastructure, and cloud services, including device encryption, OS currency, patching, and decommissioning of end-of-life hardware and software
- Maintain accurate documentation of the environment and support audit and compliance objectives such as ISO 27001 and SOC 2
- Collaborate with cross-functional teams and senior leadership to plan and execute major infrastructure projects, upgrades, and migrations with minimal disruption to internal and external customers
- Act as the principal liaison for vendor negotiations on license renewals and hardware refreshes, optimizing expenditures across enterprise platforms and hardware
- Mentor, train, and develop IT personnel, setting clear performance goals, objectives, and growth plans
- Provide weekly, monthly, quarterly, annual, and ad hoc reporting on systems and team KPIs and other metrics to technology leadership and key stakeholders
- Communicate complex technical information clearly to both operational security staff and senior executive leadership
- Manage the departmental budget for infrastructure and operational expenditures
- Perform other related duties as required