Senior Manager/Manager, Enterprise IT & Cybersecurity

Thye Hua Kwan Moral Charities (THKMC) is seeking a proactive and experienced Senior Manager/Manager, Enterprise IT & Cybersecurity to join our Digital Innovation & Technology (DIT) team. This role is responsible for leading enterprise IT operations, cybersecurity, infrastructure, end-user support, and technology projects that enable and protect the organisation's digital environment.

Key Responsibilities

IT Operations, Infrastructure & Asset Management

• Lead the management and continuous improvement of THKMC's IT infrastructure, networks, systems, and cloud services.

• Oversee Helpdesk operations to ensure timely and effective IT support for users across the organisation.

• Manage the lifecycle of IT assets, including procurement, deployment, maintenance, inventory control, and disposal.

• Ensure high availability, reliability, and performance of enterprise IT services.

Cybersecurity & Compliance

• Develop and implement cybersecurity strategies, policies, and controls to safeguard organisational systems and data.

• Lead security monitoring, vulnerability management, incident response, and threat mitigation activities.

• Ensure compliance with relevant cybersecurity, governance, and data protection requirements.

Project Delivery & Digital Transformation

• Lead and deliver IT infrastructure, cybersecurity, and digital transformation projects from planning through implementation.

• Manage project scope, budgets, timelines, risks, vendors, and stakeholder communications.

• Identify and drive technology improvements that enhance operational efficiency, service quality, and user experience.

Leadership & Stakeholder Management

• Lead, mentor, and develop the Helpdesk, Infrastructure, and Cybersecurity teams.

• Manage departmental budgets, resources, and service performance.

• Partner with business stakeholders to align technology initiatives with organisational objectives.

Qualifications & Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Relevant certifications such as CISSP, CCNA, ITIL, PMP, or CITPM would be advantageous.

• Minimum 5 years of experience in network management and helpdesk operations.

• Demonstrated track record in vendor management, procurement, and budget oversight.

• Strong technical expertise in network protocols, firewall configuration, and Cybersecurity frameworks and protection practices.

• Strong experience in enterprise IT infrastructure, cybersecurity, helpdesk operations, and project management.

• Proven team leadership and stakeholder management skills, with the ability to collaborate effectively across departments and with senior executive leadership.

• Strong problem-solving abilities and clear communication, including translating complex technical concepts for non-technical audiences.

• Results-oriented mindset with the ability to balance strategic planning with hands-on operational delivery.

• Willing to support critical incidents, project implementations, and maintenance activities outside normal office hours when required.

• Advanced knowledge in the following areas would be preferred:

  • Cybersecurity frameworks and network protection practices.

  • Firewall configuration, IDS/IPS systems, and endpoint protection tools.

  • Familiarity with industry compliance standards (e.g., ISO 27001, PDPA, NIST).

Why Join Us?

At THKMC, you'll be part of a meaningful mission – using your tech skills to support programmes that uplift lives and strengthen communities. We offer a supportive team culture, opportunities for professional development, and the chance to lead innovative IT initiatives with lasting impact. Ready to make a difference with technology? Apply now and help us build a stronger digital future for social good.