Senior Manager, Knowledge Semantics & Engineering

About the Role

As organisations increasingly adopt AI-powered assistants and copilots, the quality of those experiences depends on the quality of the knowledge behind them.

As Senior Manager, Knowledge Semantics & Engineering, you will be responsible for designing and operating the knowledge architecture and retrieval capabilities that underpin BOQ's emerging AI ecosystem. From taxonomy, ontology and knowledge graph design through to search, retrieval and retrieval-augmented generation (RAG), you will help ensure the right knowledge is available to the right people, at the right time, with clear provenance and trust.

This is an opportunity to work on one of the most strategically important technology and AI initiatives within the Group. You will help evolve BOQ's enterprise knowledge capability, improving how knowledge is structured, connected and consumed while driving continuous improvements in retrieval quality, relevance, explainability and user experience.

Working closely with Knowledge Experience, Data, Architecture, Security, Privacy and Risk teams, you will help ensure knowledge and AI grounding solutions are scalable, governed and built to enterprise standards.

This role offers a unique opportunity to combine deep technical expertise with people leadership, giving you the ability to shape the future direction of knowledge engineering and AI-enabled knowledge experiences across BOQ.

About You

We're looking for a technically strong and curious leader who enjoys solving complex information and retrieval challenges and understands the role trusted knowledge plays in successful AI outcomes.

You will bring experience in knowledge architecture, semantic technologies, search, retrieval engineering, knowledge graphs, information architecture or related disciplines, along with a strong appreciation of how these capabilities create value in real-world enterprise environments.

You will be comfortable interacting wiht technical teams while remaining close to solution design, engineering decisions and delivery outcomes. You understand how to balance innovation with pragmatism and can work effectively across business, technology, risk and governance stakeholders to deliver solutions that are scalable, secure and trusted.

Most importantly, you will bring strong technical judgement, a continuous improvement mindset and a passion for building high-quality solutions. You will be comfortable challenging assumptions, using evidence to guide decisions and creating an environment where technical excellence and collaboration can thrive.

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

• Flexible working arrangement - Balance your work and personal life with ease.

• Discounted financial products - Enjoy exclusive rates on our financial services across the Group.

• Salary sacrificing options - Maximise your take-home pay with our salary packaging options.

• Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.

• Purchase additional annual leave - Need more time off? You can buy extra leave days.

• Discounted private health insurance plan - Take care of your health with our special rates.

• Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family

• Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

• Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.